Service Technician

Patterson Veterinary Supply, Inc.; Saint Paul (MN); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Full Medical, Dental, and Vision

401(k) Match

Paid Time Off

Holiday Pay

Parental Leave

Job summary

Patterson Veterinary Supply, Inc. is seeking a Service Technician Vet to deliver post-sale services at customer sites, including setup, maintenance, and repair of veterinary equipment. This role requires traveling to customer locations to diagnose and resolve issues while training users for optimal operation.

You will be responsible for maintaining documentation, following safety guidelines, and ensuring high customer satisfaction. A high school diploma and relevant experience are required.

Qualifications

• Minimum: High School Diploma or Equivalent.
• 2 years of relevant work experience.
• Mechanical/ carpentry/ plumbing/ heating/ electrical/ electronic related experience.

Responsibilities

• Respond to service calls; diagnose, repair, modify, install core equipment with minimal supervision.
• Inspect installations and ensure compliance with manufacturer guidelines, OSHA, and laws.
• Maintain records of service orders, inventory, time sheets, and equipment items.
• Travel to customer locations to provide ongoing support and training.

Skills

Mechanical aptitude

Customer service

Problem solving

Communication skills

Valid driver’s license

Education

High School Diploma or Equivalent

Tools

SAP

Job description

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. The Service Technician Vet delivers post-sale services at customer sites, including setup, maintenance, and repair of products and services to ensure all function properly. This role performs a variety of maintenance and technical support on installed products, including troubleshooting, diagnosing, and resolving malfunctions. This role is also accountable to ensure customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance and providing user training on new products.

Essential Functions

Independently respond to assigned customer service calls; diagnose problems and safely remove, modify, repair, and install all core veterinary equipment with minimal supervision Learn and follow manufacturer guidelines on the operation, repair, maintenance and installation of equipment Inspect pre-installed products for any defects or damages, as well as conducting final post-installation inspections for proper operation or additional damage; ensure all manufacturer, Federal, and State regulations are met Maintain strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations are followed Maintain all required records including (including service orders, confirmations, inventory, expense reports, time sheet, and equipment related items) timely and accurately Comply with Company and department policies and standards; performs other duties as assigned.

Additional Responsibilities

Establish and maintain productive, mutually beneficial relationships with customers, vendors and colleagues Inventory Management: Determine parts, supplies or tools needed to complete service requests; manages vehicle inventory through regular restocking and regular inventory audits Personal/Vehicle Safety: Maintain a quality driving record; proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road Ensures proper use and maintenance of all company provided assets, including but not limited to vehicle, phone, computer, parts, equipment, tools and uniforms.

Minimum Requirements

• High School Diploma or Equivalent
• 2 years of relevant work experience
• Mechanical/Carpentry/Plumbing/Heating/Electrical/Electronic related experience

Preferred Requirements

• Trade school training in carpentry/plumbing/heating/electrical/electronic is highly desirable
• Previous experience servicing and installing x-ray equipment
• SAP experience

Skills and Abilities

Ability to thrive in an independent role with excellent organizational and problem-solving skills Strong verbal and written communication skills; listens attentively and asks questions when necessary. Ability to use general terminology to explain technical aspects of using technology to a non-technical audience Requires basic computer skills and ability to use smart phone/tablet Knowledge of Microsoft Outlook, Excel and Teams is helpful Ability to respond to difficult situations and demanding people and delivers negative information in a way that enhances relationships.

Required Licenses and Certifications

• Drivers License Upon Hire Required

Preferred Licenses and Certifications

• Certified, Licensed or Registered Veterinary Technician

Preferred Physical and Cognitive Demands

• Ascend/Descend (stairs/ladder)
• Frequently Bend
• Frequently Communicate/Hearing
• Frequently Communicate/Talking
• Frequently Driving Vehicle
• Frequently Exerting Force - Pushing/Pulling 0-20 lbs
• Frequently Learn New Tasks or Concepts
• Frequently Maintain Focus
• Frequently Move/Traverse
• Frequently Operating Position - Specific Machinery
• Frequently Repetitive Motions
• Frequently Stationary Position (Seated)
• Frequently Transport - Lifting/Carrying 0-10 lbs
• Frequently Complete Tasks Independently
• Constantly Feeling/Grasping/Handling
• Constantly Hand/Eye Coordination
• Constantly Remember Processes & Procedures
• Constantly Vision
• Constantly Balancing
• Occasionally Complete Tasks in a Noisy Environment
• Occasionally Exerting Force - Pushing/Pulling 21-40 lbs
• Occasionally Exerting Force - Pushing/Pulling 41+ lbs
• Occasionally Make Timely Decisions in the Context of a Workflow
• Occasionally Reaching
• Occasionally Stationary Position (Standing)
• Occasionally Transport - Lifting/Carrying 11-20 lbs
• Occasionally Transport - Lifting/Carrying 21-30 lbs
• Occasionally Transport - Lifting/Carrying 31-50 lbs
• Occasionally Transport- Lifting/Carrying 50+ lbs
• Occasionally Complete Tasks with a Speed/Productivity Quota
• Rarely Position Self - Crawling/Crouching
• Rarely Position Self - Kneeling/Squatting
• Rarely Working Environment Noise
• Occasionally Hazards
• Occasionally Temperature Change
• Rarely Vibration
• Rarely Environmental Conditions

Primary Traveling

This position requires traveling to customer locations and providing services and support to customers.

Travel Requirements

This position requires traveling to customer locations and providing services and support to customers. This position requires overnight travel.

What's In It For You

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program
• 401(k) Match
• Retirement Savings Plan
• Paid Time Off (PTO)
• Holiday Pay & Floating Holidays
• Volunteer Time Off (VTO)
• Educational Assistance Program
• Full Paid Parental and Adoption Leave
• LifeWorks (Employee Assistance Program)
• Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $27.79 - $36.12

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.