Service Technician

Patterson Companies, Inc.; Bridgewater (MA); On-site; USD 34,508 - 44,840; Full time

Benefits offered by this job

Full Medical, Dental, and Vision benefits

401(k) Match Retirement Savings Plan

Paid Time Off (PTO)

Job summary

Patterson Companies, Inc. in Bridgewater, MA, is looking for a Service Technician for Veterinary Equipment. This role requires hands-on installation, repair, and maintenance of equipment, along with strong customer service skills. Candidates should have a high school diploma, up to 5 years of relevant experience, and must maintain a valid driver's license. The position includes traveling to customer sites and offers a competitive benefits package, alongside a salary range of $25.05 - $32.55 per hour.

Qualifications

• 0-5 years prior experience in a Veterinary/Medical/Dental environment.
• Must maintain a valid driver’s license and good driving record.
• Technical training in Bio-med/electronics or related technical field.

Responsibilities

• Respond to customer service calls, diagnosing problems and making repairs.
• Train customers on the use and maintenance of equipment.
• Manage vehicle inventory and ensure proper vehicle maintenance.

Skills

Strong customer service skills

PC skills in Windows based programs

Motivated team player

Education

High school diploma or equivalent

Tools

SAP

Job description

****Patterson isn't just a place to work, it's a partner that cares about your success.****One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.## **Job Summary**Provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.## **Essential Functions**To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.Install, Maintain and/or Repair Veterinary Equipment* Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.* Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.* Trains to perform standard system installations and tests the functionality of all components.* Trains customers on the use and basic maintenance of equipment at the customers site.* Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.* Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).* Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.* Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.Inventory Management* Determines parts, supplies or tools needed to complete service requests.* Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.* Manages vehicle inventory and restocks as necessary.* Physical inventory audits on a bi-annual basisAsset Management* Ensures proper vehicle maintenance guidelines and safe driving habits are followed.* Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.## **Job Qualifications**## **Required Qualifications*** High school diploma or equivalent.* 0-5 years prior experience in a Veterinary/Medical/Dental environment.* PC skills in Windows based programs* Must maintain a valid driver’s license and good driving record.* Strong customer service skills* Motivated team player## **Preferred Qualifications*** At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered.* Previous X-Ray experience preferred* SAP experience* Excellent organizational and problem-solving skills* Carpentry/plumbing/heating/electrical/electronic related experience.* Technical training in Bio-med/electronics or related technical field.## **Working Conditions**## **Physical Demands*** Lifting or Carrying: Frequent to continuous heavy physical activity – lifting up to 100 pounds* Sitting or Standing: Light physical activity* Use of Hands: Occasional or frequent moderate physical activity* Climbing: Light physical activity* Operating a computer or other office device (Laptop 1 hour per day)* Talking or hearing -- "position involves frequent communication with (customers, inside staff, etc.) and requires ability to understand and effectively exchange accurate information"* Reading or sight -- "requires frequent review of vendor contracts"## **Environmental Factors*** Hazardous chemicals* Biohazard materials or waste* High voltage* Confined spaces (if installation or maintenance typically involves accessing wires in sub-floor crawlspace)* This position requires traveling to customer locations and providing services and support to customers.## **Travel and On-call**This position requires overnight travel.We provide competitive benefits, unique incentive programs and rewards for our eligible employees:* Full Medical, Dental, and Vision benefits and an integrated Wellness Program* 401(k) Match Retirement Savings Plan* Paid Time Off (PTO)* Holiday Pay & Floating Holidays* Volunteer Time Off (VTO)* Educational Assistance Program* Full Paid Parental and Adoption Leave* LifeWorks (Employee Assistance Program)* Patterson Perks Program## The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.$25.05 - $32.55## EEO StatementPatterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.