Veterinary Relationship Manager - Virtual

Covetrus; Nashville (TN); Remote; USD 55,000 - 75,000; Full time

Job summary

An established industry player is seeking a proactive Veterinary Relationship Manager to lead sales growth and nurture customer relationships in the veterinary sector. This dynamic role involves identifying customer needs, generating leads, and collaborating with strategic account executives to enhance product adoption and optimize sales strategies. If you are passionate about technology and excel in a sales environment, this position offers a unique opportunity to grow within the organization while gaining valuable industry knowledge. Join a forward-thinking company that values initiative and offers comprehensive benefits to support your career journey.

Benefits

401k savings & company match

Paid time off

Paid holidays

Maternity leave

Parental leave

Military leave

Health, dental, and vision benefits

Pet insurance

Life & disability benefits

Identity theft protection

Qualifications

• Minimum 3 years experience in sales or account management in the veterinary industry.
• Strong ability to build and nurture customer relationships.

Responsibilities

• Drive sales growth and optimize customer relationships.
• Identify customer needs and generate potential opportunities.

Skills

Sales Experience

Account Management

Customer Relationship Building

CRM Tools

Problem Solving

Collaboration

Education

Bachelor's Degree in Business or Communications

Equivalent Experience

Tools

Salesforce (SFDC)

Job description

The Veterinary Relationship Manager - Virtual is a quota-carrying Sales role that leads the holistic relationship of our Veterinary customers, inclusive of growing, optimizing, and retaining the entirety of the customer’s business with Covetrus. This role is responsible for driving sales growth and maximizing share of wallet for in-clinic, technology, and specialty products within the designated sales territory.

This position is a proactive sales role responsible for lead generation, opportunity prospecting, identifying and addressing customer needs, pain points, and product placement opportunities to optimize and improve the adoption of existing products, as well as selling point solutions when opportunities are identified.

Essential Duties and Responsibilities:

1. Serves as the key sales contact to optimize and nurture accounts with a focus on overall relationship growth and long-term customer relationships to meet company financial targets.
2. Supports the sales team in achieving and exceeding revenue and gross profit goals through customer relationship nurturing.
3. Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption.
4. Identifies customer needs, pain points, and opportunities to proactively generate potential VetSuite opportunities and drive further growth and adoption within the sales segment.
5. Collaborates closely with Strategic Account Executives to assess, communicate, and pursue growth potential and customer value.
6. Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience.
7. Analyzes internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.
8. Maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships.
9. Performs additional duties and tasks as necessary to support the team and company objectives.

Performance Measures:

1. Gross Profit.
2. Contract Requirements.
3. Point Solution Sales.
4. Revenue.

Experience Requirements:

A minimum of 3 years of related experience in sales, account management, or similar roles within the veterinary or healthcare industry is required.

Skill Requirements:

1. Ability to work collaboratively in a matrix organization and effectively pull through business.
2. Ability to understand, translate, and respond to customer needs/objectives with differentiated offers and solutions that Covetrus can deliver.
3. Consistently meets sales goals, showcasing a basic understanding of the sales process, client needs, and effective relationship-building strategies.
4. Can pivot and adapt in fast-moving, agile environments. Capable of dealing with business conflict.
5. Ability to partner closely with staff across departments to implement growth strategies.
6. Ability to understand CRM tools functionality and practical experience used to support the management of an account.

Work Environment:

Primarily virtual engagement with customer base. Travel for field visits, meetings, and training; travel may vary depending on region. Approximately 30% attendance at annual national and relevant regional sales meetings is required. Occasional night/weekend travel may be necessary. A valid state driver's license is required.

Preferred Qualifications:

A bachelor’s degree or equivalent experience in Business, Communications, or a related field is preferred. 2-3 years of relevant experience in sales, account management, or similar roles within the veterinary industry is strongly preferred.

This high-visibility relationship management position offers candidates the ability to grow within the organization while developing valuable industry knowledge and increasing their sales acumen. If you are an initiative-taker with a passion for technology and a goal to excel in a sales environment, we invite you to apply for this role and start your career with us.

Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. However, the pay range for this position is as follows: Sales Positions are eligible for a Variable Incentive $55,680.00-$74,160.00.

We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

• 401k savings & company match
• Paid time off
• Paid holidays
• Maternity leave
• Parental leave
• Military leave
• Other leaves of absence
• Health, dental, and vision benefits
• Health savings accounts
• Flexible spending accounts
• Life & disability benefits
• Identity theft protection
• Pet insurance
• Certain positions may include eligibility for a short term incentive plan

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.