Veterinary Referral Coordinator

Ethos Discovery; Alpharetta (GA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Pet discounts

Disability insurance

Life insurance

HSA/FSA options

Professional development

Employee referral program

Employee Assistance Program

Job summary

Ethos Discovery is seeking a Veterinary Referral Coordinator for Alpharetta Veterinary Specialty & Emergency (AVSE) to join our Client Care team. This role coordinates referrals between primary care veterinarians, specialty services, clients, and the AVSE medical team, ensuring patients receive timely and seamless specialty care.

You will manage referral requests, verify patient information, schedule appointments, assist with insurance-related steps, and provide professional, confidential

Qualifications

• High school diploma or equivalent required.
• Experience in veterinary medicine or veterinary administration preferred.
• Knowledge of veterinary terminology, medical records, and insurance processes.
• Strong customer service and interpersonal skills with excellent written and verbal communication.

Responsibilities

• Receive, review, and coordinate referral requests from primary care veterinary hospitals and internal departments; verify patient information and ensure records are complete.
• Coordinate communication between referring veterinarians, AVSE doctors, specialty departments, and clients.
• Facilitate scheduling and transfer of medical records, diagnostics, and other referral information; maintain organized referral records.
• Assist with insurance-related processes and pre-authorization when required.
• Provide professional, compassionate customer service while maintaining confidentiality and following privacy standards.
• De-escalate client concerns and elevate issues to leadership when needed.
• Collaborate with Client Care, Veterinary Technicians, doctors, and departments to support an efficient referral experience.
• Identify and resolve barriers delaying scheduling or patient care.
• Perform additional administrative and client care responsibilities as needed.

Skills

Customer service

Communication

Organization

English fluency

Education

High school diploma or equivalent

Tools

Practice management software

Job description

Veterinary Referral Coordinator | $20–$24/hr

Alpharetta Veterinary Specialty & Emergency | Alpharetta, GA
Full-Time | Monday–Friday, four 10-hour shifts

Alpharetta Veterinary Specialty & Emergency (AVSE) is seeking a Referral Coordinator to join our Client Care team. This role plays an important part in coordinating referrals between primary care veterinarians, specialty services, clients, and the AVSE medical team, helping ensure patients receive timely and seamless specialty care.

The ideal ReferralCoordinator is organized, detail-oriented, comfortable in a fast-paced veterinary environment, and confident communicating with veterinary professionals and pet owners. This is a great opportunity for someone who enjoys coordinating complex information, building strong relationships, and supporting the patient journey from referral through specialty care.

Compensation

• $20–$24/hour based on experience

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Employee pet discounts
• Short- and long-term disability
• Life insurance
• HSA/FSA options
• Professional development opportunities
• Employee referral program
• Employee Assistance Program (EAP)
• Additional benefits may be available based on eligibility

Schedule

• Full-time
• Monday–Friday
• Four 10-hour shifts per week

Responsibilities

As a Referral Coordinator, you will help manage the referral process and serve as an important connection between referring veterinary practices, clients, and AVSE's specialty and emergency teams.

• Receive, review, and coordinate referral requests from primary care veterinary hospitals and internal departments, gather and verify patient information needed for specialty appointments and care, ensure referral records, medical information, and supporting documentation are complete and accurate
• Coordinate communication between referring veterinarians, AVSE doctors, specialty departments, and clients
• Help facilitate timely scheduling and transfer of medical records, diagnostics, and other referral information, maintain accurate and organized referral records and documentation, communicate referral status and next steps to referring veterinary teams and clients
• Assist with insurance-related processes and pre-authorization when required
• Provide professional, compassionate customer service to clients and referring veterinary practices, maintain confidentiality and follow appropriate privacy and information-handling standards
• De-escalate client concerns and complaints and elevate issues to the appropriate leader when needed
• Work collaboratively with Client Care, Veterinary Technicians, doctors, and specialty departments to support an efficient referral experience
• Help identify and resolve barriers that may delay scheduling, communication, or patient care
• Perform additional administrative and client care responsibilities as needed to support the hospital

Qualifications

• High school diploma or equivalent required
• Previous experience in veterinary medicine, veterinary administration, medical office management, referral coordination, or a related field preferred. Specialty/emergency hospital experience strongly preferred
• Knowledge of veterinary medical terminology, environment, and protocols, familiarity with veterinary referrals, medical records, and insurance processes
• Strong customer service and interpersonal skills, excellent written and verbal communication skills
• Ability to communicate professionally with clients, referring veterinary teams, and internal hospital departments, comfortable handling sensitive client concerns and knowing when to elevate issues
• Highly organized with strong attention to detail and follow-through, ability to prioritize and manage multiple referrals and competing tasks in a fast-paced environment
• Comfortable working with multi-line telephone systems and computer-based medical record, proficient with computers and common office software; experience with veterinary practice management software is a plus
• Collaborative, dependable, and able to work effectively as part of a multidisciplinary veterinary team
• Fluent English speaking and reading skills required.

About the Hospital

Alpharetta Veterinary Specialty & Emergency (AVSE) provides emergency care alongside specialty services including Internal Medicine, Oncology, Surgery, and Neurology. Our team is committed to compassionate, competent, collaborative patient care and works together to support pets, their families, and the veterinary professionals who refer them.

Our modern 20,500-square-foot hospital is equipped with advanced technology and specialized spaces designed to support complex patient care, including four surgical suites, canine and feline ICUs, isolation wards, CT, MRI, fluoroscopy, ultrasound, endoscopy, and digital radiology. AVSE also uses ezyVet and SmartFlow to support efficient communication, medical records, and patient care.

Surrounding Areas

AVSE is located in Alpharetta, GA, north of Atlanta, and serves pets and families throughout the North Atlanta region. The surrounding communities offer a variety of residential neighborhoods, dining, shopping, parks, and outdoor recreation, with convenient access to the greater Atlanta metropolitan area.

Alpharetta and the surrounding North Atlanta communities offer a variety of lifestyle and commuting options for veterinary professionals considering a move to the area. Joining AVSE provides an opportunity to build your career in a specialty and emergency veterinary environment while working alongside an experienced team.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.