Veterinary Receptionist - Quincy, MA

Willard Veterinary Clinic; Quincy (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Roth retirement savings plan

Tuition support program

Uniform allowance

Employee pet discounts

Job summary

Willard Veterinary Clinic in Quincy, MA, is hiring a Veterinary Receptionist. You will greet clients, schedule appointments, handle payments, and coordinate with the team to ensure smooth hospital operations.

We value client relationships, professional communication, and a supportive, growth‑minded environment. This full-time role offers benefits and opportunities for development.

Qualifications

• Prior veterinary hospital or veterinary office experience required.
• Strong customer service and communication skills.
• Ability to manage high call volume and multiple priorities.

Responsibilities

• Greet clients and their pets with warmth and professionalism.
• Answer phones, route calls, and respond to voicemails promptly.
• Schedule appointments and manage a multi-doctor calendar.
• Check clients in/out and verify appointment information.
• Communicate with clients about records, prescriptions, and lab results.
• Make outbound calls, texts, and emails for confirmations and follow-ups.
• Explain services and costs clearly to clients.
• Process payments and review estimates with clients.
• Escalate client concerns with empathy when needed.
• Coordinate with doctors and techs to support patient flow.
• Maintain accurate client/patient records.
• Keep reception area clean, organized, and welcoming.

Skills

Veterinary experience

Customer service

Communication skills

Scheduling/calendar management

Team-oriented

Tools

AVImark

Cornerstone

ezyVet

IDEXX Neo

Job description

Who we are

Willard Veterinary Clinic is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist

Status: Full-Time

Salary: $20.00–$23.00/hr, negotiable based on experience

Schedule: Approximately 40 hours per week, with varying weekday hours between 8:30 a.m. and 8:00 p.m., plus rotating Saturdays

Experience: Previous veterinary hospital or veterinary office experience required

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Looking for a clinic where your contributions are valued, your questions are welcomed, and your growth is supported?

Willard Veterinary Clinic is a five-doctor small animal practice in Quincy, Massachusetts, known for high-quality medicine, excellent patient care, and outstanding client service. We’re looking for a front-desk superstar to join our team as a Veterinary Receptionist.

You’ll play an important role in creating a positive client experience while helping our doctors, technicians, and support staff keep the hospital running smoothly. If you’re passionate about animals, enjoy connecting with clients, and thrive on a collaborative team, you may have just found your home.

Why You’ll Love It Here

• Four-day work weeks. Flexible scheduling and a team that truly values work-life balance.
• Room to grow. As a Veterinary Receptionist here, you can expand your skills and take on more responsibility as you grow.
• A team that loves learning. Every Veterinary Receptionist on our team is encouraged to pursue continuing education and professional development.
• Fear Free focus. We take pride in high standards of care and a strong focus on Fear Free, low-stress handling.
• A supportive team. Collaboration and communication are valued, and your questions are always welcome.
• A little fun together. Team events, meals, and coffee runs.

What You’ll Do

• Greet clients and their pets with warmth, compassion, and professionalism
• Answer phones, route calls, and respond promptly to voicemails
• Schedule appointments and efficiently manage a multi-doctor calendar
• Check clients and patients in and out and verify appointment information
• Communicate with clients about appointments, medical records, prescription requests, lab results, and hospital information
• Make outbound calls, texts, and emails for confirmations, reminders, and follow-up care
• Explain services, procedures, policies, and next steps clearly to clients
• Process payments, review estimates, and discuss services and costs with clients
• Handle client concerns with empathy, escalating when needed
• Coordinate with doctors and technicians to support smooth patient flow
• Maintain accurate client and patient records
• Keep the hospital clean, organized, and welcoming, and pitch in wherever the team needs you

What You’ll Bring

• Previous veterinary hospital or veterinary office experience
• Strong customer service and communication skills, with a focus on long-term client relationships
• Confidence handling high call volume and juggling multiple priorities
• Compassion and professionalism in sensitive or emotional situations
• Strong problem-solving skills and a calm presence in a busy environment
• Experience collecting payments, reviewing estimates, and discussing services with clients
• Familiarity with veterinary terminology and common appointment types
• Experience with practice management software such as AVImark, Cornerstone, ezyVet, or IDEXX Neo is a plus
• A positive, reliable, team-first approach and a genuine love of animals
• Availability for rotating Saturdays
• Ability to stand or sit for extended periods

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Diversity, equity, and inclusion are core values of Willard Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.