Veterinary Receptionist - Ontario, NY

Vetcor; United States; Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

401(k) Matching

Health insurance

Tuition support

Paid time off

No nights or weekends

Mentorship

Job summary

County Line Animal Hospital is seeking an experienced Veterinary Assistant/Receptionist to join our team. This hybrid role balances front-desk duties with clinical support, including scheduling, payments, and patient care assistance.

We value teamwork, mentorship, and growth, with opportunities toward Licensed Veterinary Technician status. Four-day work weeks, no nights, and a supportive culture make this an ideal fit for focused veterinary professionals.

Qualifications

• Strong customer service and communication skills.
• Confidence working directly with clients and patients.
• Compassion for pets and the people who love them.
• Safe and effective animal handling skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion.
• Answer incoming calls and respond to client questions.
• Schedule appointments and help manage the hospital calendar.
• Check clients and patients in and out.
• Process payments and maintain accurate financial information.
• Update client and patient records.
• Communicate hospital policies, services, and appointment information clearly.
• Help coordinate communication between clients and the medical team.
• Assist veterinarians and veterinary technicians during examinations and treatments.
• Safely handle and restrain patients.
• Prepare exam rooms, patients, and equipment for appointments.
• Obtain patient histories and document relevant information.
• Assist with treatments and diagnostic procedures as directed.
• Support pharmacy duties and medication preparation.
• Provide clients with medication and follow-up instructions.
• Maintain accurate and complete medical records.

Skills

Customer service

Communication

Client interaction

Empathy

Organizational skills

Detail-oriented

Job description

Locations: Ontario, New York

Who we are

County Line Animal Hospital is looking for an Experienced Veterinary Assistant/Receptionist!

Position Details

Role: Experienced Veterinary Assistant/Receptionist

Status: Full-time, 32–40 hours per week

Salary: From $16 / hour

Schedule: Flexible four-day workweek; no nights, weekends, on-call shifts, or holiday hours

Benefits Highlights

• Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth Retirement Savings Plan, flexible spending options, Health Savings Account, 529 Savings Plan, tuition support, and referral bonuses
• Wellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, paid parental leave, generous paid time off, and employee pet care benefits
• Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, uniform allowance, state license reimbursement, VTNE exam fee reimbursement, mentorship, and tuition support for qualifying veterinary technician programs
• Lifestyle Perks You'll Appreciate: Six paid holidays, Employee Assistance Program, employee discounts, four-day workweeks, regular lunch breaks, no nights or weekends, and a positive team culture that supports a healthy work-life balance

Looking for a veterinary career that still leaves room for a life outside the hospital?

County Line Animal Hospital is seeking an experienced Veterinary Assistant/Receptionist to join our fantastic team. For more than 30 years, we’ve cared for pets and built lasting relationships with families throughout our community. Our clients are among the best, and our upbeat, supportive team is always there for one another.

This hybrid role is ideal for someone who enjoys variety and wants to contribute both at the front desk and alongside the medical team. One moment, you may be helping a client schedule an appointment or process a payment. The next, you may be assisting a veterinarian, supporting patient care, or helping with pharmacy responsibilities.

If you’re looking for four-day workweeks, no nights or weekends, genuine mentorship, and a clinic culture where people appreciate one another, you may have just found your next home.

Why You'll Love It Here

• Enjoy a flexible four-day workweek
• Work 32–40 hours per week
• Have no nights, weekends, on-call shifts, or holiday hours
• Get regular lunch breaks built into your day
• Join a hospital with more than 30 years of service to the community
• Build meaningful relationships with long-standing clients and their pets
• Use both your veterinary and customer service skills
• Gain experience across reception, patient care, pharmacy duties, and hospital operations
• Receive mentoring from experienced veterinary technicians
• Get support as you work toward becoming a Licensed Veterinary Technician
• Take advantage of tuition support for qualifying veterinary technician programs
• Work in a culture where teammates genuinely appreciate and support one another
• Celebrate birthdays, babies, anniversaries, and other important milestones
• Enjoy occasional coffee runs, ice cream parties, team meals, and a stocked break room
• Bring your unique personality to a clinic that celebrates what makes you awesome

What You'll Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer incoming calls and respond to client questions
• Schedule appointments and help manage the hospital calendar
• Check clients and patients in and out
• Process payments and maintain accurate financial information
• Update client and patient records
• Communicate hospital policies, services, and appointment information clearly
• Help coordinate communication between clients and the medical team
• Assist veterinarians and veterinary technicians during examinations and treatments
• Safely handle and restrain patients
• Prepare exam rooms, patients, and equipment for appointments
• Obtain patient histories and document relevant information
• Assist with treatments and diagnostic procedures as directed
• Support pharmacy duties and medication preparation
• Provide clients with medication and follow-up instructions
• Maintain accurate and complete medical records
• Clean, organize, and restock exam rooms, treatment areas, and reception spaces
• Help maintain an efficient daily workflow
• Support teammates and step in wherever help is needed

What You'll Bring

• Previous veterinary assistant, veterinary reception, or animal hospital experience
• Strong customer service and communication skills
• Confidence working directly with clients and patients
• Compassion for pets and the people who love them
• Safe and effective animal handling skills
• Strong organizational and multitasking abilities
• Careful attention to detail
• The ability to remain positive and professional in a busy environment
• A dependable and proactive work style
• A collaborative, team-first approach
• The confidence to take ownership of tasks and responsibilitiesA willingness to ask for help and offer help to othersAn interest in continued learning and professional growth
• A willingness to share your knowledge and encourage the growth of teammates
• An interest in becoming a Licensed Veterinary Technician is welcomed
• A sense of humor and willingness to occasionally participate in a midday dance party
• Empathy for clients, teammates, patients, and yourself

The Extras You'll Actually Feel

At County Line Animal Hospital, work-life balance is more than something we mention in a job ad. Our four-day workweeks, flexible scheduling, regular lunch breaks, and lack of nights, weekends, on-call shifts, or holiday hours are designed to give you time for the people and priorities outside the hospital.

You’ll also join a team that truly believes in growing together. If you’re working toward becoming a Licensed Veterinary Technician, our experienced technicians are ready to mentor you, share their knowledge, and help you build the skills you still need. Tuition support is also available for qualifying programs.

We believe appreciation should be visible in the everyday experience. That means celebrating birthdays, new babies, anniversaries, and other milestones. It means occasional coffee runs, ice cream parties, meals on us, and a break room that stays stocked with drinks and snacks.

Most importantly, it means working with people who support one another, enjoy being together, and recognize that genuinely appreciating your teammates should be much more than a motivational poster on the wall.

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) Matching & Roth Retirement Savings Plan
• Flexible Spending Account
• Health Savings Account
• 529 Savings Plan
• Tuition Support Program
• Referral Bonus Program

Wellness Benefits

• Health insurance, including medical, dental, and vision
• Supplemental insurance, including accident, disability, critical illness, and life insurance
• Paid parental leave
• Sick Time / Paid Time Off
• Free or discounted laboratory work for employee pets
• Pet discounts on veterinary services and products

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• State Veterinary Technician License reimbursement
• VTNE exam fee reimbursement
• Tuition support for qualifying veterinary technician programs
• Mentorship from experienced veterinary technicians
• Support as you grow and advance your veterinary career

Lifestyle Benefits

• Six paid holidays
• Employee Assistance Program
• Employee discount program
• Flexible four-day workweeks
• Regular lunch breaks
• No nights
• No weekends
• No on-call shifts
• No holiday hours
• Stocked break room with drinks and snacks
• Occasional coffee runs, ice cream parties, and team meals
• Team celebrations for birthdays, anniversaries, new babies, and other milestones
• Positive and supportive workplace culture
• Healthy work-life balance

Diversity, equity, inclusion, and belonging are core values at County Line Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to different ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their full potential.