Veterinary Receptionist - Lyme, NH

Vetcor; Lyme (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Medical, dental, vision insurance

Paid parental leave

Generous paid time off

Employee pet discounts

Quarterly Team Rewards Bonus Program

Continuing education allowance

Uniform allowance

Paid holidays

Employee Assistance Program

Job summary

Lyme Veterinary Hospital in New Hampshire is seeking a full-time Client Service Representative (Veterinary Receptionist) to welcome clients, manage the front desk, and support a busy three-doctor practice. Located in Lyme, NH, the hospital prides itself on teamwork, kindness, and exceptional client service.

The role offers a supportive culture with opportunities for growth, competitive benefits, and a commitment to work-life balance.

Qualifications

• Previous veterinary reception or customer service experience preferred.
• Confidence handling high call volume and competing priorities.
• Outstanding verbal and written communication skills.
• Compassion and professionalism in emotional situations.
• Ability to explain hospital policies, services, and recommendations clearly.
• Strong multitasking and organizational skills.
• Excellent attention to detail.
• Positive attitude and collaborative mindset.
• Prioritize urgent scheduling needs appropriately.
• Genuine passion for helping people and their pets.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer phones while managing a busy multi-doctor appointment schedule
• Schedule appointments efficiently and help maintain smooth daily operations
• Check patients in and out while maintaining accurate client and patient records
• Educate clients about preventive care, hospital services, and recommended next steps
• Process invoices, collect payments, and review treatment estimates
• Communicate effectively with veterinarians, technicians, and fellow team members
• Help create a positive experience for every client who walks through our doors

Skills

Customer service

Verbal communication

Multitasking

Organizational skills

Job description

Who We Are

Lyme Veterinary Hospital is looking for a Client Service Representative!

Position Details

• Role: Client Service Representative (Veterinary Receptionist)
• Status: Full-time
• Salary: Negotiable and based on experience
• Schedule: Monday – Friday with some Saturday morning shifts

Benefits Highlights

• Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, tuition support, and referral bonuses
• Wellness & Peace of Mind: Medical, dental, vision insurance, supplemental coverage, paid parental leave, generous paid time off, employee pet discounts
• Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, continuing education allowance, professional development opportunities, uniform allowance
• Lifestyle Perks You'll Appreciate: Paid holidays, Employee Assistance Program, predictable scheduling, flexibility when life happens, supportive workplace culture

Looking for a veterinary reception role where you’ll be supported, appreciated, and excited to come to work every day? At Lyme Veterinary Hospital, we’re proud to be the practice people want to work at. We’ve built a culture centered around teamwork, kindness, respect, and exceptional client service—and we’re looking for a full‑time Client Service Representative who shares those values. Located in beautiful Lyme, New Hampshire, our three‑doctor small animal practice is supported by an outstanding team that believes we’re always better together. We care deeply about our patients, our clients, and one another, creating an environment where questions are welcomed, successes are celebrated, and everyone has the opportunity to grow.

Why Our Veterinary Receptionists Love It Here

• Join a collaborative team where everyone supports one another
• Enjoy a positive workplace free of unnecessary drama and egos
• Work with leaders who respect your time and value work‑life balance
• Benefit from predictable scheduling with flexibility when life happens
• Build meaningful relationships with clients and their pets
• Grow professionally in a supportive environment where learning is encouraged
• Become part of a hospital culture where kindness and teamwork are everyday priorities

What Our Veterinary Receptionists Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer phones while managing a busy multi‑doctor appointment schedule
• Schedule appointments efficiently and help maintain smooth daily operations
• Check patients in and out while maintaining accurate client and patient records
• Educate clients about preventive care, hospital services, and recommended next steps
• Process invoices, collect payments, and review treatment estimates
• Communicate effectively with veterinarians, technicians, and fellow team members
• Help create a positive experience for every client who walks through our doors

What Our Veterinary Receptionists Bring

• Previous veterinary reception or customer service experience preferred
• Confidence handling high call volume and competing priorities
• Outstanding verbal and written communication skills
• Compassion and professionalism, especially during emotional situations
• The ability to explain hospital policies, services, and recommendations clearly
• Strong multitasking and organizational skills
• Excellent attention to detail
• A positive attitude and collaborative mindset
• The ability to prioritize urgent scheduling needs appropriately
• A genuine passion for helping people and their pets

The Extras You'll Actually Feel

At Lyme Veterinary Hospital, you’ll quickly discover that our culture isn’t just something we talk about—it's something you experience every day. Our team celebrates one another’s successes, steps in to help whenever needed, and believes everyone deserves to feel supported and respected. Whether you’re helping a longtime client, welcoming a new family, or working through a busy schedule with your teammates, you’ll know you’re surrounded by people who genuinely care.

Join Our Team

If you’re looking for more than just another receptionist position—if you’re looking for a team that truly supports one another, values your contributions, and believes exceptional client service starts with exceptional people—we’d love to meet you. Apply today and discover why Lyme Veterinary Hospital is a place where careers thrive.

Diversity, Equity, Inclusion, and Belonging

Diversity, equity, inclusion, and belonging are core values at Lyme Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.