Veterinary Receptionist & Client Care Pro

Vetcor; Lyme (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Medical, dental, vision insurance

Paid parental leave

Generous paid time off

Employee pet discounts

Quarterly Team Rewards Bonus Program

Continuing education allowance

Uniform allowance

Paid holidays

Employee Assistance Program

Job summary

Lyme Veterinary Hospital in New Hampshire is seeking a full-time Client Service Representative (Veterinary Receptionist) to welcome clients, manage the front desk, and support a busy three-doctor practice. Located in Lyme, NH, the hospital prides itself on teamwork, kindness, and exceptional client service.

The role offers a supportive culture with opportunities for growth, competitive benefits, and a commitment to work-life balance.

Qualifications

• Previous veterinary reception or customer service experience preferred.
• Confidence handling high call volume and competing priorities.
• Outstanding verbal and written communication skills.
• Compassion and professionalism in emotional situations.
• Ability to explain hospital policies, services, and recommendations clearly.
• Strong multitasking and organizational skills.
• Excellent attention to detail.
• Positive attitude and collaborative mindset.
• Prioritize urgent scheduling needs appropriately.
• Genuine passion for helping people and their pets.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer phones while managing a busy multi-doctor appointment schedule
• Schedule appointments efficiently and help maintain smooth daily operations
• Check patients in and out while maintaining accurate client and patient records
• Educate clients about preventive care, hospital services, and recommended next steps
• Process invoices, collect payments, and review treatment estimates
• Communicate effectively with veterinarians, technicians, and fellow team members
• Help create a positive experience for every client who walks through our doors

Skills

Customer service

Verbal communication

Multitasking

Organizational skills

Job description

Lyme Veterinary Hospital in New Hampshire is seeking a full-time Client Service Representative (Veterinary Receptionist) to welcome clients, manage the front desk, and support a busy three-doctor practice. Located in Lyme, NH, the hospital prides itself on teamwork, kindness, and exceptional client service.

The role offers a supportive culture with opportunities for growth, competitive benefits, and a commitment to work-life balance.