Veterinary Receptionist - Lisbon Road Animal Hospital

Mission Pet Health; Lewiston (ME); On-site; USD 25,000 - 34,000; Full time

Job summary

Mission Pet Health is seeking a receptionist to join our network of veterinary professionals. You will manage a multi-line phone system, greet clients warmly, and coordinate appointments, records, and payments to keep the hospital running smoothly.

You will educate clients on preventive care and services, serving as a compassionate ambassador for pets and their families. A flexible schedule with weekend/holiday shifts is required.

Qualifications

• Customer service mindset with animal-care focus.
• Strong communication and interpersonal skills in a fast-paced setting.
• Ability to prioritize, multitask, and stay organized.

Responsibilities

• Be the Director of First Impressions: manage multi-line phones and greet clients.
• Ensure Seamless Care Coordination: maintain records, scheduling, and finances.
• Advocate for Pet Health: educate clients on preventive care and services.
• Embody Compassion and Empathy: be a calm, respectful presence with clients and pets.

Skills

Customer service

Communication

Organization

Teamwork

Tools

Veterinary software experience

Job description

At Lisbon Road Animal Hospital, we are dedicated to providing the highest standard of compassionate care in Lewiston, Maine. We are proud to be an AAHA-accredited hospital, reflecting our commitment to superior medical protocols and patient safety. Our outstanding 4.7-star Google rating confirms the deep trust we have built within the community. We are seeking talented and dedicated veterinary professionals who are ready to join our accomplished team and make a profound difference in the lives of pets and their families every day.When you join our team, you become part of a supportive network dedicated to helping every teammate succeed. We recognize the importance of ongoing education and professional development. Whether your goal is to advance your professional qualifications, deepen your surgical skills, or move into a leadership role, we provide the resources and structured programs necessary to achieve those career aspirations. We believe in providing robust workflow support so you can focus on patient care and truly do your best work without unnecessary administrative burden.Lisbon Road Animal Hospital offers you exposure to high-level primary and specialty-focused medicine. We routinely handle complex cases across Small Animal practice, Urgent Care, Orthopedics, and advanced Soft Tissue Surgery. Our dedication to superior medicine means you will never feel isolated when facing challenging diagnostics or treatments. You will have access to internal specialty consultations and mentorship programs designed to broaden your clinical expertise, ensuring you always have the support needed to deliver comprehensive and forward-thinking care.Lewiston, Maine, offers a compelling balance between community living and accessibility to the best of New England. Situated along the Androscoggin River, Lewiston provides a rich cultural scene and a highly affordable cost of living compared to larger coastal cities. When you step away from the clinic, you have immediate access to world-class outdoor recreation, from hiking and skiing to exploring the unique character of local Main Street shops and renowned dining. Lewiston is an ideal place to establish roots, offering an excellent quality of life where you can fully enjoy your time off.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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