Receptionist - Columbus Countryside Veterinary Clinic

Mission Pet Health; Town of Elba (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Life Insurance

Disability coverage

Pet care discount

Teladoc access

Employee Assistance Program

Job summary

Columbus Countryside Veterinary Clinic in Wisconsin is seeking a friendly receptionist to manage a multi-line phone system, greet clients, and coordinate care, ensuring a welcoming, efficient front desk.

You will handle medical records, scheduling, and payments while supporting a compassionate, team-focused environment with comprehensive benefits and growth opportunities.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. Flexible schedule including some weekends and holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, and handle transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services.
• Embody Compassion: act as a calming, empathetic presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Veterinary software

Tools

Vet software

Job description

When you join Columbus Countryside Veterinary Clinic, you are joining a mission dedicated to gold-standard patient care. Our commitment to excellence is reflected in our AAHA accreditation, signifying that we meet the highest standards of veterinary medical practice. The local community trusts the compassionate, high-quality care you provide, which is proven by our outstanding 4.8-star Google rating. This is an exceptional opportunity to join a highly respected team where you can immediately begin doing your best work.We know that true success begins with supporting our teammates. As part of a larger network, we maintain a positive, locally focused culture while offering extensive company-wide resources designed to support your career growth. We are invested in your future, offering programs that help you achieve key career goals, whether that means becoming a credentialed technician, moving into a leadership role, or expanding your specialized skills. You will find that our educational focus and mentorship culture ensure you have the tools necessary to continually succeed.At Columbus Countryside Veterinary Clinic, you will be practicing advanced medicine in a setting focused purely on small animal care. Our scope of practice is robust, encompassing core areas like Surgery, Neurology, and Internal Medicine. This depth allows you to manage complex cases and expand your clinical skills daily. Furthermore, you benefit from readily available internal specialty consultations, ensuring that every patient receives the highest level of comprehensive, informed care possible.The clinic is proudly located in Columbus, Wisconsin, a welcoming community where you can build genuine relationships both inside and outside the hospital. Columbus offers a quiet, accessible lifestyle ideal for teammates looking for a friendly, close-knit environment. You will find the perfect balance between a challenging and rewarding professional career and the peace of mind offered by small-town living, all while being part of a trusted cornerstone institution.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace", ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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