Veterinary Receptionist - Hartfield, VA

Hartfield Animal Hospital; Hartfield (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Paid time off

Pet discounts

Job summary

Hartfield Animal Hospital in Virginia is hiring a friendly Veterinary Receptionist to greet clients, book appointments, process payments, and coordinate with the veterinary team. The role is full-time with a Monday–Thursday, 8:00 AM–5:00 PM schedule and a Friday half-day, in a welcoming, busy front desk environment.

Experience in veterinary or customer service is preferred but not required. The right candidate will be a clear communicator, compassionate with people and pets, and able to stay

Qualifications

• Experience in veterinary or customer service preferred but not required.
• Excellent customer service and communication skills.
• Ability to stay organized in a busy front desk.

Responsibilities

• Welcome clients and their pets and create a positive experience.
• Answer calls and assist with questions and scheduling.
• Schedule and confirm appointments and maintain daily flow.
• Check clients in and out efficiently.
• Process payments and maintain client records.
• Coordinate with veterinarians and clinical team.
• Keep reception area clean and welcoming.
• Support teammates to keep the front desk running smoothly.

Skills

Customer service

Communication

Organizational skills

Multitasking

Empathy

Job description

Who we are

Hartfield Animal Hospital is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary Receptionist

Status: Full-time

Salary: Negotiable and based on experience

Schedule: Monday–Thursday, 8:00 AM–5:00 PM; Friday, 8:00 AM–1:00 PM. An additional half day will be determined at the time of hire.

Experience: Veterinary or customer service experience preferred but not required

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Love animals, enjoy helping people, and know how to keep things moving when the phones are ringing and the lobby is busy?

Hartfield Animal Hospital is looking for a friendly, dependable Veterinary Receptionist to join our fantastic team. As one of the first and last people our clients interact with, you’ll play an important role in making every visit feel welcoming, organized, and cared for.

Experience in a veterinary or customer service setting is preferred but not required. What matters most is that you’re a great communicator, enjoy working with people and pets, and are ready to jump in and support your teammates.

Why Our Veterinary Receptionists Love It Here

• A fun group that works hard to serve our large client base and genuinely enjoys working together
• Teammates with shared interests, from hockey to football, Hallmark movies to Harry Potter, and makeup to spooky season
• A culture where you can be yourself, laugh together, ask for help when you need it, and know your teammates have your back
• A daytime schedule with an early finish on Fridays
• A busy front desk where every Veterinary Receptionist plays a key role in the client experience
• The occasional mid-day meme sharing

What You’ll Do

• Welcome clients and their pets and help create a positive experience from the moment they arrive
• Answer incoming calls and assist clients with questions, scheduling, and general hospital information
• Schedule and confirm appointments while helping maintain an organized daily flow
• Check clients and patients in and out efficiently
• Collect and process payments and maintain accurate client account information
• Update client and patient records accurately
• Communicate with veterinarians and the clinical team to help coordinate patient care
• Relay messages and information accurately and promptly
• Assist clients with prescription and food requests according to hospital procedures
• Provide clear, compassionate communication during both routine and emotional situations
• Address client questions and concerns and elevate issues appropriately when needed
• Keep the reception area clean, welcoming, and organized
• Support your teammates and pitch in wherever needed to keep the front desk running smoothly as our Veterinary Receptionist

What You’ll Bring

• Previous veterinary reception or customer service experience is preferred but not required
• Excellent customer service and communication skills
• A friendly, professional, and compassionate approach to working with clients
• Strong organizational and multitasking skills
• Comfort managing phones, appointments, client questions, and competing priorities in a busy environment
• Attention to detail and the ability to maintain accurate records
• Confidence using computers and learning new software and technology
• The ability to communicate effectively with clients and coworkers in person, by phone, and electronically
• A team-first attitude and willingness to ask for help and offer it when someone else needs it
• Patience, empathy, and professionalism when navigating difficult or emotional conversations
• A genuine love for animals and the people who care for them
• A sense of humor and willingness to join the occasional mid-day meme exchange

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

If you’re looking for a Veterinary Receptionist role where people work hard, appreciate each other, and aren’t afraid to have a little fun along the way, we’d love to meet you.

Diversity, equity, and inclusion are core values of Hartfield Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.