Veterinary Receptionist – Front Desk & Client Care (Full-Time)

northside; New York (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Professional development opportunities

Employee referral bonus ($1,000)

Job summary

Northside Veterinary Clinic is seeking a veterinary receptionist in New York to greet clients, manage scheduling, and handle payments in a busy practice. You will maintain EMR/PIMS records and coordinate with veterinarians and staff to ensure smooth patient flow, with compassionate communication and attention to detail.

The role requires availability for full-time, 35–40 hours per week, with four 10-hour shifts and some Saturdays.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required.
• Experience with veterinary practice management software is preferred.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Skills

Customer service

Communication

Conflict resolution

High-volume client relations

Attention to detail

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Northside Veterinary Clinic is seeking a veterinary receptionist in New York to greet clients, manage scheduling, and handle payments in a busy practice. You will maintain EMR/PIMS records and coordinate with veterinarians and staff to ensure smooth patient flow, with compassionate communication and attention to detail.

The role requires availability for full-time, 35–40 hours per week, with four 10-hour shifts and some Saturdays.