Veterinary Receptionist / Customer Service Representative

Western Veterinary Partners; Wheelersburg (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Wheelersburg Animal Hospital seeks an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital in Wheelersburg, OH. You will manage appointments, patient flow, and multi-line phones, while processing transactions and supporting clients with service information.

Ideal candidates are friendly, detail-oriented, organized, and thrive in a team-focused customer service environment.

Qualifications

• 3+ years in customer service or front desk
• Veterinary reception experience preferred
• Proficient with multi-line phones and front-desk duties
• Strong communication and organizational skills
• Ability to handle emotional client interactions
• Experience with practice management software (DVM Manager) preferred

Responsibilities

• Greet clients and serve as the welcoming face
• Manage appointments and daily patient flow
• Handle multi-line phones and in-person interactions
• Process transactions and payments
• Provide information about services and schedules

Skills

Customer service

Phone handling

Scheduling

Payments processing

Team player

Communication

Multi-line phones

Tools

DVM Manager

Job description

Veterinary Receptionist / Customer Service Representative

Wheelersburg, OH

Wheelersburg Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 14 - $16 per hour, for each hour worked
• This is a full-time position, with a 4-10s schedule and availability needed Monday-Friday, with rotating Saturdays .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially DVM Manager,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

Wheelersburg Animal Hospital is a five-doctor, small animal practice located in southern Ohio, near the Kentucky border. We’ve proudly served Wheelersburg, OH, and the surrounding areas of Portsmouth, Ironton, and Greenup, KY, for years. Our DVM team has nearly 65 years of combined experience and we have a talented support team, including 5 RVTs! From wellness exams and vaccines to advanced diagnostics, internal medicine, and complex surgical procedures, dogs and cats receive high quality care at our hospital. We look forward to hearing from you!

Pay Range

$14 - $16 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.