Veterinary Receptionist/ Customer Service Representative

Worthington-Woods-Animal-Care-Center; Columbus (OH); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Worthington Woods Animal Care Center in Columbus, OH, seeks a Veterinary Receptionist / Client Service Representative to deliver exceptional client experiences and manage appointments with a compassionate, detail-oriented approach.

Ideal candidates bring 3+ years in customer-facing roles and previous veterinary reception or healthcare front-desk experience. This full-time position offers growth toward leadership as you master the responsibilities and contribute to a team-focused environment.

Qualifications

• 3+ years of customer service, reception, or client-facing experience.
• Prior veterinary receptionist or healthcare front-desk experience preferred.
• Proficient in managing multi-line phone systems and assisting in-person clients.
• Experience with veterinary practice management software, especially EzyVet.
• Strong verbal and written communication; compassionate, professional service.
• Excellent organizational and time management skills; calendar coordination.
• Ability to process payments accurately and maintain records.
• Positive, team-oriented attitude; remains calm under pressure.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and support clients with information about services.

Skills

Customer service

Front desk experience

Phone handling

Communication skills

Time management

Team player

Calm under pressure

Empathy

Tools

EzyVet software

Practice management software

Job description

Veterinary Receptionist/ Customer Service Representative

Columbus, OH

Worthington Woods Animal Care Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

This position is perfect for candidates with a background in veterinary or human healthcare reception, who are driven and eager for career growth, with an ambition to join our management team. The long-term goal of this position is to begin as part of our reception team and potentially grow to the role of Lead CSR once you’ve mastered the responsibilities. We are seeking a friendly and outgoing individual, who is detail-oriented, reliable, and committed to contributing to a team-focused environment.

Schedule and compensation:

• Compensation: $ 17 - $20 per hour, for each hour worked
• This is a full-time position, with a 4-10s schedule and availability needed Monday-Friday and every other Saturday. You may be needed on a Sunday on rare occasions.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role required
• Previous veterinary receptionist or healthcare-related front-desk experience required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially EzyVet, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

At Worthington Woods Animal Care Center, we treat each pet that comes through our doors as if they were our own. Our practice was established in 1987 by Dr. Miller, DVM. We are a four-doctor, full service, family-operated animal practice, offering the latest equipment and medical procedures. Additionally, we offer boarding, pharmacy services, and a wide variety of pet foods and supplies. We have an enthusiastic and caring team ready to respond to the growing needs of our clients and their beloved pets. Join our family of caring animal lovers.

Worthington Woods Animal Care Centeris an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.