Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Cleveland (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health package: Medical, dental, and視–

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Belvoir Pet Hospital in Cleveland, OH is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of the hospital. You will manage appointments, handle multi-line phones, process transactions, and support clients with information about our services.

The ideal candidate is friendly, detail-oriented, highly organized, and thrives in a team-oriented customer service environment.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist experience preferred
• Proficiency with multi-line phone systems and in-person client interactions
• Experience scheduling appointments and coordinating calendars
• Ability to process payments and maintain financial records

Responsibilities

• Greet clients and serve as the welcoming face of the hospital
• Manage appointments and daily patient flow
• Handle multi-line phones and in-person interactions
• Process transactions accurately and provide receipts
• Support clients with information about services and policies

Skills

Customer service

Multi-line phone handling

Communication

Time management

Scheduling appointments

Payments processing

Tools

Avimark

Job description

Veterinary Receptionist / Client Service Representative

Cleveland, OH

Belvoir Pet Hospitalis seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 15 - $18per hour, for each hour worked
• This is a full-time position, withavailability needed Monday, Tuesday, Thursday, Friday, and rotating Saturdays.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist experience required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especiallyAvimark,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

Belvoir Pet Hospital is a busy, five-doctor practice offering the highest quality of medicine small animals in our community. We are proudly AAHA-accredited. We deeply value serving our clientele, and in some families we have cared for several generations of clients and their beloved pets. We have numerous fully utilized CVTs, a proactive Hospital Manager, and a fantastic support staff team, and we're well equipped with excellent medical technology. Our primary services are comprehensive, including everything from general wellness and preventative care to advanced dentistry and surgery. We have a great location off Mayfield Road, about nine miles from downtown Cleveland, and are eager to welcome a new team member to our high-caliber team.

Pay Range

$15 - $18 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.