Veterinary Receptionist/Customer Service Representative

Parkway Animal Hospital; Roseburg (OR); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health package (medical, dental, and視s

Life insurance and disability

EAP

401k with company match

Paid time off

Job summary

Parkway Animal Hospital in Roseburg, OR is seeking an outgoing Veterinary Receptionist/Client Service Representative to greet clients and manage appointments with compassion and efficiency.

You will handle multi-line phones, support clients with service information, process payments, and coordinate daily patient flow in a fast-paced team environment.

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Ability to manage a multi-phone line system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Ability to provide compassionate, professional service to clients in routine and sensitive situations.
• Strong organizational and time management skills.
• Experience scheduling appointments and coordinating calendars.

Responsibilities

• Greet clients and serve as the welcoming face of Parkway Animal Hospital.
• Manage appointments and daily patient flow; handle multi-line phones and in-person interactions.
• Process transactions and maintain accurate financial records.
• Support clients with information about services and hospital policies.

Skills

Customer service

Reception/front desk

Multi-line phone

Communication skills

Payment processing

Scheduling

Team collaboration

Job description

Veterinary Receptionist/Customer Service Representative

Roseburg, OR

Parkway Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17-19per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

Why choose us?

Parkway Animal Hospital, situated in beautiful Roseburg, Oregon, is dedicated to providing exceptional veterinary care for pets in a modern and compassionate setting. With a team of four experienced veterinarians and dedicated staff, they offer a comprehensive range of services tailored to meet the unique needs of each furry companion. From routine check-ups and vaccinations to advanced diagnostics and surgical procedures, Parkway Animal Hospital prioritizes the health and happiness of pets while nurturing strong bonds with their owners. Trusted by the local community, they strive to ensure that every pet receives the highest standard of care and attention.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$17 - $19 USD

Parkway Animal Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.