Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; West Palm Beach (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

EAP

401k

Paid Time Off

Job summary

Healing Arts Veterinary Center in West Palm Beach, Florida is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. This fast-paced role includes managing appointments and patient flow, handling multi-line phones and in-person interactions, and guiding clients with information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Qualifications

• 2+ years in customer service, reception, or client-facing role.
• Previous veterinary receptionist experience required.
• Proficiency with a multi-line phone system and in-person client support.
• Experience with veterinary practice management software, preferably Cornerstone.
• Strong verbal and written communication; organized and compassionate.
• Ability to process payments and maintain records.
• Team player with calm, professional demeanor in busy times.
• Scheduling appointments and calendar management experience preferred.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Answer multi-line phones and assist in-person clients.
• Process transactions and maintain accurate financial records.
• Provide information about services and compassionate client support.

Skills

Customer service experience

Veterinary receptionist experience

Multi-line phone handling

Communication skills

Scheduling

Payment processing

Team collaboration

Tools

Cornerstone

Job description

Veterinary Receptionist / Client Service Representative

West Palm Beach, FL

Healing Arts Veterinary Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17- 22 per hour, for each hour worked
• This is a flexible, full-time position, with a 4/10 schedule and availability needed Monday-Friday, with rotating Saturdays.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist experience required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Cornerstone, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Healing Arts Veterinary Center?

Join a compassionate, high-performing team at Healing Arts Veterinary Center in beautiful West Palm Beach, Florida! We’re a fast-paced, team-oriented hospital dedicated to providing exceptional, individualized care using advanced technology—including Digital X-Ray, Ultrasound, Laser Therapy, and an underwater treadmill.

We’re seeking a motivated team player who thrives in a collaborative environment and values both professional growth and compassionate care.

If you’re ready to grow your skills in a modern, supportive veterinary practice while enjoying the vibrant lifestyle of West Palm Beach, we’d love to hear from you!

#LI-TR1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$17 - $22 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.