Veterinary Receptionist / Customer Service Representative

Western Veterinary Partners, LLC; Montesano (WA); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Grays Harbor Veterinary Services in Washington is seeking a friendly Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. In this fast-paced role, you will manage appointments, daily patient flow, and assist clients with information about our services, while maintaining a calm, professional demeanor.

The position offers a flexible schedule (full-time or part-time with various shift options) and benefits, including health insurance, 401k with company

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-front-desk experience preferred.
• Proficiency in managing a multi-phone line system while assisting in-person clients.

Responsibilities

• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and support clients with information about services.

Skills

Customer service

Front desk

Phone handling

Team collaboration

Detail oriented

Job description

Veterinary Receptionist / Customer Service Representative

Grays Harbor Veterinary Service is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 17.50 - 19 per hour, for each hour worked
• This is a flexible, full-time, or part-time position, with a 5/8, 4/10 schedule and availability needed Monday-Friday, Monday-Saturday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Get to know Grays Harbor Veterinary Services:

We are a growing, 2-doctor team proudly serving our Washington community and dedicated to providing the highest level of veterinary medicine. We have a loyal client base full of pet owners who are invested in their pets’ wellbeing and value the relationships we’ve built with them throughout the years. Our staff is well-trained, and many members of our team have been with Grays Harbor for years. We have all the bells and whistles in terms of modern equipment, and our team is encouraged to stay current on industry advancements. Our staff is well-versed and equipped to provide a range of services, from general wellness to surgery, behavior consultations, dermatology, laser therapy, dentistry, and more. We also proudly take a Fear Free approach to medicine and patient handling.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$17.50 - $19 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.