Veterinary Receptionist / Customer Service Representative

Western Veterinary Partners; Duvall (WA); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Health package

Life insurance

Disability

401k with company match

Paid time off

Job summary

Cherry Valley Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. You will manage appointments, patient flow, and multi-line phones, while providing compassionate, professional service to clients in a fast-paced team environment.

The role offers $20–$25 per hour, with a flexible part-time schedule including Monday through Sunday availability.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency in managing a multi-phone line system while assisting in-person clients; strong communication skills.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Handle multi-line phone system and in-person client interactions.
• Process transactions and maintain financial records.

Skills

Customer service

Front desk

Multi-line phone handling

Verbal and written communication

Payment processing

Team collaboration

Compassionate service

Tools

POS / cash register

Job description

Veterinary Receptionist / Customer Service Representative

Cherry Valley Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 20 - 25 per hour, for each hour worked
• This is a flexible part-time position, with availability needed Monday-Sunday .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• [Insert practice specific benefits]

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Get to Know Us:

Cherry Valley is a two and a half-doctor general practice with natural light in every room and an open and functional treatment area. We provide ample opportunities to hone your skills or develop new ones. Our highly skilled hospital team has impressive longevity and provides excellent care to Duvall, WA, dogs and cats. Our team is high energy yet laid back and prioritizes relationship building and lifelong learning. At Cherry Valley Veterinary Hospital, we promote a strong sense of teamwork and work hard to ensure our hospital is a positive space for people who love what they do.

#LI-HF1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$20 - $25 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.