Veterinary Receptionist - Compassionate Front Desk & Wellness

The Downtown Veterinarian, LLC; Indianapolis (IN); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Retirement

Life Insurance

Disability

Job summary

The Downtown Veterinarian, LLC in Indianapolis, IN is seeking a friendly receptionist to join our compassionate team. You will manage a multi-line phone system, greet clients, schedule appointments, and help with basic medical record handling to keep the hospital running smoothly.

This role emphasizes client communication, empathy for pets, and coordination with our veterinary staff. A flexible schedule including some weekends is required, and prior experience with veterinary software is

Qualifications

• Passion for providing excellent customer service
• Exceptional communication skills in stressful situations
• Strong organizational abilities in a fast-paced environment
• Collaborative, team-first mindset with ability to work independently
• Experience with veterinary software preferred; flexible schedule including some weekends/holidays

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, reflect compassionate care
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, handle transactions
• Advocate for Pet Health: educate clients on preventative care and hospital services
• Embody Compassion and Empathy: provide a calming presence and treat each pet with care

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software experience

Tools

Veterinary software

Job description

The Downtown Veterinarian, LLC in Indianapolis, IN is seeking a friendly receptionist to join our compassionate team. You will manage a multi-line phone system, greet clients, schedule appointments, and help with basic medical record handling to keep the hospital running smoothly.

This role emphasizes client communication, empathy for pets, and coordination with our veterinary staff. A flexible schedule including some weekends is required, and prior experience with veterinary software is