Veterinary Receptionist: Compassionate Care Coordinator

Stauffer-Veterinary-Surgical-Center; Indianapolis (IN); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Stauffer Veterinary Surgical Center in Indianapolis, IN, is seeking a Receptionist to join our highly specialized veterinary team. You will manage a multi-line phone system, greet clients with warmth, and support front-desk operations while focusing on compassionate care for both pets and owners.

You will coordinate appointments, maintain medical records, process transactions, and educate clients on preventive care and hospital services.

Qualifications

• Excellent customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced setting.
• Flexible schedule including some weekends and holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and other hospital services to ensure pets receive the best care.
• Embody Compassion and Empathy: be a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Vet software experience

Tools

Vet software

Job description

Stauffer Veterinary Surgical Center in Indianapolis, IN, is seeking a Receptionist to join our highly specialized veterinary team. You will manage a multi-line phone system, greet clients with warmth, and support front-desk operations while focusing on compassionate care for both pets and owners.

You will coordinate appointments, maintain medical records, process transactions, and educate clients on preventive care and hospital services.