Receptionist

Stauffer Veterinary Surgical Center, LLC; Indianapolis (IN); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Stauffer Veterinary Surgical Center, LLC in Indianapolis, IN, offers a reception-focused role in a highly specialized small animal surgery environment. You will ensure smooth scheduling, accurate medical records, and efficient financial transactions within a fast-paced veterinary setting.

The position centers on welcoming clients, coordinating with the veterinary team, and educating owners on preventive care while upholding excellent, empathetic service.

Qualifications

• Experience in veterinary reception preferred.
• Strong communication and customer service skills.
• Ability to manage multi-line phone system and scheduling.
• Flexible schedule including weekends/holidays may be required.

Responsibilities

• Manage a multi-line phone system and greet clients with a positive attitude.
• Maintain accurate medical records and manage appointment schedules.
• Handle financial transactions and participate in care coordination.
• Educate clients on preventive care and hospital services.
• Be a compassionate, calming presence and ensure client and pet centric service.

Skills

Customer service

Communication

Organization

Teamwork

Vet software

Flexibility

Job description

Stauffer Veterinary Surgical Center in Indianapolis, IN, is defined by its deep commitment to highly specialized small animal surgical care and personal service, a philosophy ensuring that both pets and owners receive attention tailored to their needs. Our specialized environment allows experienced teammates to focus deeply on complex medical cases, maximizing their skills daily. Our reputation for excellence is reinforced by a stellar 4.9-star Google rating, reflecting the immense trust the Indianapolis community places in our skilled team. This is a unique opportunity to join a specialized practice where you can focus on advanced procedures and truly grow your medical expertise.We believe that supporting our teammates starts with creating a highly focused and functional work environment. Our surgery center was purposefully designed to be efficient, ensuring smooth clinical workflows and providing you with the best opportunity to concentrate on high-quality medical work. With Diplomate ACVS specialists leading the team, you are surrounded by elite expertise in orthopedic procedures, soft tissue surgery, and surgical oncology, allowing you to continually learn and expand your technical skill set. Furthermore, our structured schedule, including closed weekends and a condensed Friday shift, promotes excellent work-life integration, giving you the time you need to do your best work while enjoying all that the area offers.The quality of medicine here is driven entirely by specialization. We are dedicated primarily to complex procedures, including orthopedic repair, specialized surgical oncology, and demanding skin reconstruction techniques. Our leadership team includes a specialist Diplomat certified in both ABVP and ACVS, alongside another Diplomate ACVS who is also Penn Hip certified, bringing an elite level of experience to every case. While we offer general pet wellness and emergency stabilization as needed, your daily focus will be on challenging surgical cases, ensuring you always operate at the peak of advanced specialized veterinary practice.The hospital is conveniently located in Indianapolis, Indiana, giving you the benefit of practicing in a major metropolitan area recognized for its thriving medical community and diverse cultural opportunities. Situated just off East 96th Street, the location is easily accessible, allowing you to enjoy urban amenities and connectivity while maintaining a professional practice setting. Indianapolis provides the ideal backdrop for building a rewarding, highly specialized career while enjoying a dynamic and growing city.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You’ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

If you're using NVDA, press NVDA key + space to enable focus mode to read the slider properly.

Location:Northeast Veterinary Hospital (Seattle)

Location:Animal Medical Center of Highland Village

Location:Cole Veterinary Hospital at Harmony

Location:Animal Medical Center of the Village

Location:Village Veterinary Clinic (Main)

Location:The Village Vets (Decatur-Ponce)