Veterinary Receptionist / Client Service Representative

Animal Clinic East; Walla Walla (WA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Personal pet discount

Uniform allowance

Job summary

Animal Clinic East in Washington seeks a friendly Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and support patients and families with information about services. You will handle phone lines and in-person interactions with compassion, while maintaining accurate records and a positive front-desk presence.

The role requires 2+ years of customer service experience, preferably in a veterinary setting, and offers a comprehensive benefits package with

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency in managing a multi-line phone system, in-person client service, and payment processing.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions while assisting clients.
• Process transactions and support clients with information about services.

Skills

Customer service

Verbal communication

Time management

Team player

Cash handling

Appointment scheduling

Job description

Animal Clinic East is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17.75-18.50 per hour, for each hour worked
• This is a full-time position, with a flexible schedule and availability needed Monday-Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

M inimum qualifications and skill set:

• 2+ yearsof experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

Why choose Animal Clinic East?

Animal Clinic East is a full-service hospital that offers routine medical care, emergency surgery, orthopedic surgery, dentistry, and grooming services to Walla Walla pets. We prioritize preventative care and are well equipped with digital radiology, an in-house lab, ultrasound, laser therapy, and a long-term, highly skilled support staff (including multiple LVTs)! Our eight-doctor team primarily sees small animals and pocket pets; however, we also treat avian and wildlife patients on occasion. We promote a strong culture, where everyone enjoys each other’s company, and our hospital feels like a home away from home.

This is a good-faith estimate based on the role’s requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$17.75—$18.50 USD

Animal Clinic East is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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