Veterinary Receptionist / Client Service Representative

Paws & Claws Pet Medical Center; Troutdale (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance (medical)

Dental insurance

Vision insurance

Life insurance

Disability coverage

Employee Assistance Program

401k with company match

Paid time off

Personal pet discount

Job summary

Paws & Claws Pet Medical Center in Troutdale, OR is seeking an outgoing Client Service Representative to greet clients and manage appointments, phone calls, and daily patient flow. The role emphasizes compassionate service, accuracy, and teamwork to support our veterinary team.

The position offers flexible full-time or part-time hours with 10-hour shifts, Monday through Friday, and a benefits package including health, dental, vision, 401k with company match, paid time off, and personal pet

Qualifications

• Front-desk or receptionist experience in veterinary or healthcare preferred.
• Ability to manage a multi-line phone system while assisting in-person clients.
• Experience scheduling appointments and coordinating calendars.
• Ability to accurately process payments and maintain financial records.
• Strong verbal and written communication skills.
• Good organization and time management; works well in a team.
• Maintains professionalism and solution-oriented attitude during busy periods.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and patient flow throughout the day.
• Handle multi-line phones and in-person client interactions.
• Process transactions accurately and maintain financial records.
• Provide essential information about services and support clients as needed.

Skills

Multi-line phone handling

Appointment scheduling

Cash handling / payments

Verbal and written communication

Organization & time management

Team collaboration

Calm under busy periods

Job description

Paws & Claws Pet Medical Center is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $18 - $22 per hour, for each hour worked
• This is a flexible full-time or part-time position, with 10-hour shifts, and availability needed Monday through Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-line phone system while assisting in-person clients
  • Experience scheduling appointments and coordinating calendars
  • Ability to accurately process payments and maintain financial records
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

Located in the heart of Troutdale, Oregon, Paws & Claws Pet Medical Center provides compassionate, high-quality care in a warm and welcoming environment. Our team includes 3 doctors and 2 CVTs, working together to deliver personalized preventive and advanced care for every pet.

#LI-RX1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$18-$22 USD

Paws & Claws Pet Medical Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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