Veterinary Receptionist / Client Service Representative

Bayshore Animal Clinic; Warrenton (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k with match

Paid time off

Pet discount

Uniform allowance

Job summary

Bayshore Animal Hospital in Warrenton, OR is hiring a Client Service Representative to be the welcoming face of our clinic. You will manage appointments, coordinate patient flow, answer multi-line phones, greet clients, process transactions, and provide essential information about services in a compassionate, organized manner.

The ideal candidate is friendly, detail-oriented, and thrives in a busy, team-based environment.

Qualifications

• Previous veterinary receptionist or healthcare-front desk experience preferred.
• Ability to manage a multi-line phone system while assisting in-person clients.
• Experience scheduling appointments and coordinating calendars.
• Ability to accurately process payments and maintain financial records.
• Exceptional verbal and written communication skills.
• Strong organizational and time management skills.
• Positive attitude and willingness to collaborate with a team.
• Ability to remain calm, professional and solution-oriented during busy periods.

Responsibilities

• Serve as the welcoming face of the hospital and provide compassionate client service.
• Manage appointments and daily patient flow to ensure smooth operations.
• Handle multi-line phones and in-person interactions with professionalism.
• Process transactions and support clients with information about services.

Skills

Multi-line phone system

Appointment scheduling

Cash handling

Verbal and written communication

Organizational skills

Team collaboration

Calm under pressure

Job description

Bayshore Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation

• Compensation: $19 - $21 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday through Friday and rotating Saturdays.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
  • Ability to manage a multi-line phone system while assisting in-person clients
  • Experience scheduling appointments and coordinating calendars
  • Ability to accurately process payments and maintain financial records
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Bayshore Animal Hospital?

Bayshore Animal Hospital is an AAHA-accredited, full-service veterinary hospital in Warrenton, OR, committed to high-quality medicine, compassionate patient care, and continued professional development. Our collaborative team includes 5 veterinarians, 3 CVTs, and experienced support staff.

We care for dogs, cats, and exotic pets, including birds, reptiles, and small mammals. Our comprehensive services include wellness and preventative care, dentistry, soft tissue and orthopedic surgery, diagnostic imaging, and therapeutic laser therapy.

Our hospital is equipped with digital radiography, ultrasound, and a full IDEXX in-house laboratory, allowing our team to provide advanced diagnostics and treatment in a supportive, team-oriented environment. We take pride in combining high standards of medicine with a compassionate approach to every patient and client we serve.

#LI-RX1

This is a good-faith estimate based on the role’s requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$19—$21 USD

Bayshore Animal Clinic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.