Veterinary Receptionist / Client Service Representative

Melrose Veterinary Hospital; Vista (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with company match

Paid time off

Employee pet discount

Job summary

Melrose Veterinary Hospital in Vista, California is seeking an outgoing Veterinary Receptionist to be the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, manage appointments and daily patient flow, handle multi-line phones, and assist clients with information about our services.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Qualifications

• 1+ years of experience in veterinary customer service or reception
• Previous veterinary receptionist or healthcare front-desk experience preferred
• Proficiency in handling multi-line phone systems and in-person client interactions
• Experience scheduling appointments and coordinating calendars
• Ability to process payments and maintain financial records
• Positive attitude and willingness to collaborate in a team
• Calm, professional, and solution-oriented during busy periods

Responsibilities

• Manage appointments and daily patient flow
• Handle multi-line phone system and in-person client interactions
• Process transactions and maintain financial records
• Provide essential information about services to clients
• Support clients and team in a fast-paced environment

Skills

Phone etiquette

Customer service

Communication skills

Team collaboration

Detail-oriented

Tools

Shepherd PMS

Job description

Melrose Veterinary Hospital is seeking an outgoing Veterinary Receptionist to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $23 - $27 per hour, for each hour worked
• This is aflexible, full-time position, with a 5/8 or 4/10schedule and availability needed Monday-Saturday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

M inimum qualifications and skill set:

• 1+ years of experience in veterinary customer service, or reception role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Shepherd , preferred
  • Exceptional verbal and written communication skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Melrose Veterinary Hospital?

Located in beautiful Vista, California, this small animal practice is home to 5 doctors and 3 RVTs providing high-quality care for dogs and cats. The 2,100-square-foot hospital features 4 exam rooms, approximately 20 kennels, and state-of-the‑art equipment including digital X-ray, digital dental radiography, ultrasound, and laser therapy. With convenient Monday–Saturday hours and no on-call or emergency requirements, the practice offers a great work‑life balance, all just 7 miles from the coast with easy access to the beaches and greater San Diego area.

#LI-HF1

This is a good‑faith estimate based on the role’s requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$23—$27 USD

Melrose Veterinary Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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