Veterinary Receptionist/ Client Service Representative

Western Veterinary Partners; Tualatin (OR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Life insurance

EAP (Employee Assistance Program)

Disability

Job summary

Tualatin Animal Clinic in Tualatin, Oregon, is seeking an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. In this fast-paced role, you will manage appointments, greet clients, and support daily patient flow with kindness and professionalism.

Ideal candidates are friendly, detail-oriented, highly organized, and able to handle multi-line phones and in-person interactions.

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Excellent verbal and written communication skills.
• Compassionate, professional client service in routine and sensitive situations.
• Strong organizational and time-management skills.
• Experience scheduling appointments and coordinating calendars.
• Ability to process payments and maintain financial records.
• Positive attitude and teamwork.

Responsibilities

• Serve as the welcoming face of the hospital and provide friendly client service.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions accurately and maintain records.
• Support clients with information about our services.

Skills

Customer service

Communication

Organization

Scheduling

Payments processing

Phone handling

Job description

Veterinary Receptionist/ Client Service Representative

Tualatin, OR

Tualatin Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $18-20per hour, for each hour worked
• This is a full-time position, with a 5/8 schedule and availability needed Monday-Saturday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

About us:

Tualatin Animal Clinic in Tualatin, Oregon, is dedicated to providing compassionate, friendly veterinary care for pets. Their five-doctor, experienced team offers a wide range of services, including preventive care, diagnostics, surgery, and dentistry, all tailored to meet the individual needs of each furry companion. With a focus on promoting the health and well-being of pets, Tualatin Animal Clinic strives to build lasting relationships with pet owners while ensuring the highest standard of care for their beloved animals.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$18 - $20 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.