Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Troutdale (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

Life insurance

Disability coverage

401k with company match

Paid time off

Job summary

Paws & Claws Pet Medical Center in Troutdale, OR is seeking an outgoing Client Service Representative to be the friendly face of our hospital. You will greet clients, manage appointments and patient flow, answer multi-line phones, and assist with in-person visits while delivering compassionate service.

Responsibilities include processing transactions, providing information about services, and working with a team in a fast-paced environment.

Qualifications

• Front-desk experience in veterinary or healthcare preferred.
• Ability to manage a multi-line phone system and assist in-person clients.
• Experience scheduling appointments and coordinating calendars.
• Ability to accurately process payments and maintain records.
• Excellent verbal and written communication.
• Strong organizational and time-management skills.
• Positive attitude and willingness to collaborate with a team.
• Remain calm, professional and solution-oriented during busy periods.

Responsibilities

• Serve as the welcoming face of the hospital and ensure exceptional client experiences.
• Manage appointments and daily patient flow, handling multi-line phones and in-person interactions.
• Process transactions and provide essential information about services.
• Support clients with scheduling, payment processing and follow-up needs.

Skills

Multi-line phone

Appointment scheduling

Payment processing

Communication skills

Organization

Team player

Calm under pressure

Job description

Veterinary Receptionist / Client Service Representative

Troutdale, OR

Paws & Claws Pet Medical Center is seeking an outgoingClient Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 18 - $22 per hour, for each hour worked
• This is a flexible full-time or part-time position, with10-hour shifts, and availability needed Monday through Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-line phone system while assisting in-person clients
  • Experience scheduling appointments and coordinating calendars
  • Ability to accurately process payments and maintain financial records
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

Located in the heart of Troutdale, Oregon, Paws & Claws Pet Medical Center provides compassionate, high-quality care in a warm and welcoming environment. Our team includes 3 doctorsand 2 CVTs, working together to deliver personalized preventive and advanced care for every pet.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$18 - $22 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.