Veterinary Receptionist / Client Service Representative

Pontchartrain Animal Hospital; Slidell (LA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Health insurance (Medical, dental, and

Vision

Life insurance

Disability

Employee Assistance Program (EAP)

401k

Paid time off

Job summary

Pontchartrain Animal Hospital in Slidell, LA is seeking a friendly Veterinary Receptionist / Client Service Representative to be the welcoming face of our practice. In this fast-paced role you will manage appointments, patient flow, and multi-line phones while delivering compassionate service to clients.

You will process transactions, provide information about our services, and support a team-focused office.

Qualifications

• 1+ years in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience required.

Responsibilities

• Greet clients and coordinate check-in/out.
• Manage appointment scheduling and daily patient flow.
• Answer multi-line phones and assist in person.
• Process payments and maintain accurate records.
• Provide information about services and support kennel/boarding when needed.

Skills

Customer service

Front desk

Phone system

Shepherd

Communication

Scheduling

Payments

Tools

Shepherd PM

Job description

Veterinary Receptionist / Client Service Representative

Pontchartrain Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $14-15 per hour, for each hour worked
• Schedule: Full-time, Monday–Friday, with rotating/intermittent Saturday shifts. Scheduling may consist of four 10-hour shifts (4x10s), five 8-hour shifts (5x8s), or a combination based on hospital needs. Weekday shifts may fluctuate between approximately 8–10 hours. Saturday hours are typically 7:45 AM–12:30 PM.
• Flexibility: This position requires flexibility with scheduling and may occasionally assist or float to the kennel/boarding area during periods of high boarding volume.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Shepherd, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Pontchartrain Animal Hospital?

We’re a 4-doctor, full-service small animal practice with a supportive, close-knit team that works hard, celebrates milestones, shares plenty of laughs, and genuinely enjoys working together.

You’ll work in a fast-paced, engaging environment with a wide variety of cases, giving you the opportunity to continue building your skills while making each day interesting and rewarding.

At Pontchartrain Animal Hospital, we’re proud to be deeply rooted in our community and committed to building lasting relationships with our clients and their pets. We value teamwork, compassion, and creating a positive environment where both our team and our patients feel cared for.

If you’re passionate about veterinary medicine and looking for a practice where you can grow your skills, be part of a supportive team, and make a meaningful impact, we’d love to hear from you!

#LI-TR1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$14 - $15 USD

Pontchartrain AH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.