Veterinary Receptionist / Client Service Representative

Western-Veterinary-Partners-1; Rochester Hills (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

EAP

Job summary

Animal Medical Center of Troy is seeking a friendly Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and support daily patient flow. The role requires strong communication, organization, and a compassionate service mindset in a fast-paced environment.

The position is full-time, with standard weekday availability. Compensation is $16-18 per hour, with a benefits package including health insurance, 401k with company match, paid time off, and EAP.

Qualifications

• 1+ years of veterinary receptionist experience required.
• Proficiency with veterinary practice management software (Impromed) preferred.
• Ability to manage multi-line phone system and assist in-person clients.
• Strong communication, organization and time management skills.
• Experience scheduling appointments and handling payments.

Responsibilities

• Greet clients and provide exceptional client service.
• Manage appointments and patient flow; answer phones and assist staff.
• Process transactions and maintain accurate financial records.
• Provide information about services and support clients compassionately.

Skills

Phone management

Client service

Verbal & written communication

Compassionate service

Organization & time mgmt

Appointment scheduling

Cash handling

Tools

Impromed

Job description

Veterinary Receptionist / Client Service Representative

Animal Medical Center of Troy is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Candidates that are goal-oriented and interested in a possible future Lead position are encouraged to apply!

Schedule and compensation:

• Compensation: $ 16-18 per hour, for each hour worked
• This is a full-time position, with a 5-8s schedule and availability needed Monday-Friday, with an occasional Saturday .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

Minimum qualifications and skill set:

• 1+ years of experience veterinary receptionist experience required
• Impromed experience would be highly valuable
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Get to know our AAHA-accredited hospital:

The Animal Medical Center of Troy is a two-doctor small animal clinic that provides a range of services, including general wellness, soft tissue surgery, dentistry, behavioral consultations, and more! Our clients are dedicated to their pets, providing a diverse and varied case load, and our support staff is skilled, friendly, and includes multiple LVTs. The AMCTroy team is committed to client education and ensuring our clients understand the “why” behind procedures. Our doctors are flexible with their scheduling needs and are well-equipped with digital radiology, CO2 laser, ultrasound, and more.Take the first step by applying today!

$16 - $18 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.