Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Portland (OR); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health package: Medical, dental, and V

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Peninsula Pet Clinic in Portland, OR is seeking a friendly Client Service Representative to be the welcoming face of our hospital. In this fast-paced role, you will manage appointments, patient flow, and multi-line phones while delivering compassionate service and accurate information about our services.

Ideal candidates are detail-oriented, organized, and thrive in a team-driven setting. You will process transactions, support clients, and help create exceptional experiences for every visitor.

Qualifications

• Previous veterinary receptionist or healthcare front-desk experience preferred
• Strong verbal and written communication skills
• Ability to manage a multi-line phone system and assist in-person clients
• Ability to process payments accurately and maintain records
• Experience scheduling appointments and coordinating calendars
• Positive attitude and teamwork mindset
• Professional and courteous demeanor during busy periods

Responsibilities

• Welcome clients at the front desk and serve as the hospital’s friendly face
• Manage appointments, daily patient flow, and in-person interactions
• Handle multi-line phone system and assist clients in person
• Process payments and maintain accurate financial records
• Provide information about services and help clients with their questions

Skills

Multi-line phone handling

Payment processing

Appointment scheduling

Communication skills

Organizational skills

Team player

Calm under pressure

Job description

Veterinary Receptionist / Client Service Representative

Portland, OR

Peninsula Pet Clinic is seeking an outgoingClient Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 20 - $24 per hour, for each hour worked
• This is a flexible full-time or part-time position with two to three 10-hour shifts scheduled Monday through Friday.
• Additional hours are available for those who would like to cross train as a Kennel Assistant.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-line phone system while assisting in-person clients
  • Ability to accurately process payments and maintain financial records
  • Experience scheduling appointments and coordinating calendars preferred
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Peninsula Pet Clinic is an established practice in North Portland with a reputation for thoughtful medicine, lasting client relationships, and a genuinely collaborative team. Our practice includes two doctors, two Certified Veterinary Technicians, and experienced support staff providing care for dogs, cats, small mammals, pocket pets, rabbits, and chickens. We take an individualized, Fear Free approach to patient care, offering everything from preventive and wellness services to dentistry, soft tissue surgery, and urgent care. Our well-equipped facility features digital radiography, digital dental radiography, ultrasound, a full in-house laboratory, and modern surgical and dental equipment.

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Pay Range

$20 - $24 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.