Veterinary Receptionist/Customer Service Representative

Western Veterinary Partners; Mountlake Terrace (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k with company match

Paid time off

Job summary

Brier Veterinary Hospital in Mountlake Terrace, WA, is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients, schedule appointments, manage phone lines, process transactions and support the care team in a fast-paced setting.

Ideal candidates are friendly, detail-oriented, highly organized and thrive in a team-driven environment; prior veterinary front-desk or healthcare reception is preferred.

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-related front-desk experience preferred.
• Proficiency in managing a multi-line phone system, in-person client interactions, and scheduling.

Responsibilities

• Greet clients and provide excellent service.
• Schedule appointments and coordinate calendars.
• Manage multi-line phones and in-person inquiries.
• Process transactions and maintain accurate records.

Skills

Customer service

Reception

Phone skills

Scheduling

Payments

Job description

Veterinary Receptionist/Customer Service Representative

Mountlake Terrace, WA

Brier Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $20-22per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday, with Saturdays being rotating.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

Why choose Brier?

We are a four-doctor hospital that has provided high-quality care to dogs and cats in Mountlake Terrace and the surrounding areas for more than 13 years. As one of the area’s highest-rated animal hospitals, it makes our day when clients tell us we’re the only veterinary team they trust to care for their beloved pets. We’re currently open Monday-Saturday, and mainly perform routine GP services as well as soft tissue surgery and dentistry. Our purpose is to enhance people and pets’ lives, contribute to our community, and be Mountlake Terrace’s most trusted general practice. We do so by providing quality medicine and comprehensive services with the same love and attention as our own pets.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$20 - $22 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.