Veterinary Receptionist / Client Service Representative

The Whole Pet Vet Hospital & Wellness Center; Los Gatos (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance (Medical)

Dental insurance

Vision insurance

Life insurance

Disability insurance

Employee Assistance Program

401k with company match

Job summary

The Whole Pet Vet Hospital & Wellness Center in Los Gatos, CA is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. You will manage appointments, patient flow, and multi-line phones while delivering compassionate service.

The ideal candidate has 2+ years in customer service, front-desk experience, and is detail-oriented and organized. Fear Free certification is a plus or willingness to obtain it.

Qualifications

• 2+ years in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Fear Free Certification or willingness to become certified
• Proficiency in managing a multi-phone line system and in-person client support

Responsibilities

• Welcome clients and guests and provide outstanding customer service.
• Schedule appointments and manage daily patient flow.
• Answer multi-line phones and assist in-person clients with care information.
• Process transactions and maintain accurate financial records.
• Collaborate with team to ensure a smooth, compassionate visit experience.

Skills

Multi-line phones

Communication skills

Front-desk experience

Organizational skills

Compassionate service

Job description

Veterinary Receptionist / Client Service Representative

The Whole Pet Vet Hospital & Wellness Center is seeking an outgoingClient Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 24 - $26 per hour, for each hour worked
• This is a full-time position with a 5/8 schedule and availability needed Monday through Friday and 2 weekend inventory days per year.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with choice of United Healthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program
• 401k with company match starting in 2027
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Fear Free Certification or willingness to become certified
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

About us:

The Whole Pet Vet Hospital and Wellness Center in Los Gatos, CA is a modern, progressive practice offering integrative care including rehab and acupuncture. We practice Fear Free handling to ensure the comfort and well-being of our patients during their visits. Our team approaches every aspect of our patients’ wellness to provide the highest quality, comprehensive care. We are proud to meet not only the needs of our patients through excellent medicine and service, but also the needs of our team by prioritizing a positive culture and work-life balance.

Pay Range

$24 - $26 USD

The Whole Pet VH & WC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.