Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Kentucky; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health package: Medical, dental, and视觉

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Personal pet discount

Uniform allowance

Job summary

Legacy Animal Hospital is seeking a friendly Client Service Representative to be the welcoming face of our hospital. You will manage appointments, assist clients in-person, handle multi-line phones, and process transactions while providing essential information about our services.

Ideal candidates are organized, detail-oriented, and thrive in a team environment. This full-time role offers a comprehensive benefits package and a 4/10 schedule with hours on Monday, Wednesday, Thursday, and Friday.

Qualifications

• Previous veterinary receptionist or healthcare-front-desk experience preferred.
• Ability to manage a multi-line phone system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Strong organizational and time management skills.

Responsibilities

• Serve as the welcoming face of Legacy Animal Hospital and create exceptional client experiences.
• Manage appointments and daily patient flow to maintain smooth operations.
• Answer multi-line phones and assist clients in-person.
• Process transactions and support clients with information about our services.

Skills

Front-desk experience

Multiline phone handling

Customer service

Strong communication

Detail-oriented

Team collaboration

Tools

Veterinary practice management software

Job description

Legacy Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation

• Compensation: $18 - $19 per hour, for each hour worked
• This is a full-time position with a 4/10 schedule and availability needed Monday, Wednesday, Thursday and Friday.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-line phone system while assisting in-person clients
• Experience working with veterinary practice management software preferred
• Exceptional verbal and written communication skills
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose Legacy Animal Hospital?

Legacy Animal Hospital is a well-established, full-service small animal practice serving Las Vegas, Henderson, and the surrounding communities for more than 50 years. Our team includes two veterinarians, two LVTs, and a dedicated support staff who provide comprehensive care for dogs and cats in a fast-paced, collaborative environment. Services include wellness and preventive care, urgent care, soft tissue surgery, dentistry, geriatric medicine, pain management, and laser therapy. Our modern facility is equipped with digital radiography, in-house laboratory diagnostics, a dedicated surgical suite, and digital dental radiography, allowing our team to provide a broad range of medical and surgical care in-house.

#LI-RX1

This is a good-faith estimate based on the role’s requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$18—$19 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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