Veterinary Receptionist / Client Service Representative

Bel-Aire Veterinary Hospital; Greensboro (NC); Vor Ort; USD 22.000 - 25.000; Vollzeit

Benefits dieser Stelle

Health package

Life insurance

EAP

401k match

Paid time off

Zusammenfassung

Bel-Aire Veterinary Hospital in Greensboro, NC is seeking a friendly Veterinary Receptionist / Client Service Representative. You will greet clients, schedule appointments, manage daily patient flow, and assist with front-desk operations in a fast-paced veterinary setting.

Ideal candidates have 1+ year customer service experience, familiarity with veterinary terminology, and comfort with practice management software such as Covetrus Pulse.

Qualifikationen

• 1+ years of customer service, reception, or client-facing experience.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Knowledge of veterinary terminology, vaccines, medications, and procedures.
• Ability to manage a multi-line phone system and assist in-person clients.
• Experience with practice management software, especially Covetrus Pulse.
• Strong verbal and written communication, organization and time management.
• Experience scheduling appointments and coordinating calendars.
• Ability to accurately process payments and maintain financial records.

Aufgaben

• Serve as the welcoming face of the hospital and deliver exceptional client experiences.
• Understand veterinary terminology and guidance for clients.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and maintain financial records.
• Provide information about services and options to clients.

Kenntnisse

Customer service

Vet front desk

Knowledge of veterinary terminology

Phone handling

Covetrus Pulse

Communication

Time management

Scheduling

Billing

Tools

Covetrus Pulse

Jobbeschreibung

Veterinary Receptionist / Client Service Representative

Bel-Aire Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

We’re looking for someone who ideally already understands the veterinary environment — the terminology, the pace, and the emotional weight of caring for people’s pets. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Our ideal candidate is friendly, detail-oriented, highly organized, and thrives in a team-focused customer service environment where empathy and efficiency go hand in hand.

Schedule and compensation:

• Compensation: $16 - 18 per hour, for each hour worked
• Schedule: This is a full-time position, with a 4 x 10 schedule, working 4 days per week with one weekday off. Availability needed Monday–Friday. No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience strongly preferred
• Proficiency in the following skills:
  • Knowledge of veterinary terminology, common vaccines, medications, and procedures
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Covetrus Pulse,preferred
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records

Why choose Bel-Aire Veterinary Hospital?

Bel-Aire Veterinary Hospital has been a trusted name in Greensboro, NC since 1991 — over 30 years of compassionate, personalized small animal care built on genuine relationships with the community it serves. With a close-knit team, no weekends, and zero on-call or emergency responsibilities, this is a practice where work-life balance isn't a talking point — it's just how things work here.

We offer full-service medicine including soft tissue surgery, wellness and preventative care, select reproductive services, dentistry, digital radiography, ultrasound, laser therapy, and in-house laboratory — real clinical depth in a small-team environment where your contributions are seen and valued every day.

Located in Greensboro, NC — an affordable, growing city with a strong arts and dining scene and easy access to the rest of North Carolina — Bel-Aire is the kind of practice where people come to build a career, not just fill a role.

This is a good‑faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$16 - $18 USD

Bel-Aire Vet Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.