Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Greensboro (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Bel-Aire Veterinary Hospital in Greensboro, NC seeks a friendly Veterinary Receptionist / Client Service Representative to welcome clients and coordinate care for their pets. You will manage appointments, multi-line phones, and provide essential service with empathy and accuracy.

The ideal candidate has 1+ year customer service experience, knowledge of veterinary terminology, and comfort with practice management software (Covetrus Pulse preferred).

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-related front-desk experience strongly preferred.
• Knowledge of veterinary terminology, vaccines, medications, and procedures.
• Ability to manage a multi-phone line system while assisting in-person clients.
• Experience with practice management software, especially Covetrus Pulse, preferred.
• Excellent verbal and written communication, strong organization, and time management.
• Experience scheduling appointments and coordinating calendars preferred.
• Ability to accurately process payments and maintain financial records.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments, daily patient flow, and multi-line phones.
• Process transactions and maintain accurate financial records.
• Support clients with information about services and care.

Skills

Customer service

Front desk

Vet terminology

Phone system

Verbal communication

Organizational skills

Appointment scheduling

Payment processing

Tools

Covetrus Pulse

Job description

Veterinary Receptionist / Client Service Representative

Bel-Aire Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

We’re looking for someone who ideally already understands the veterinary environment — the terminology, the pace, and the emotional weight of caring for people’s pets. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

Our ideal candidate is friendly, detail-oriented, highly organized, and thrives in a team-focused customer service environment where empathy and efficiency go hand in hand.

Schedule and compensation:

• Compensation: $16 - 18 per hour, for each hour worked
• Schedule: This is a full-time position, with a 4 x 10 schedule, working 4 days per week with one weekday off. Availability needed Monday–Friday. No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience strongly preferred
• Proficiency in the following skills:
  • Knowledge of veterinary terminology, common vaccines, medications, and procedures
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Covetrus Pulse,preferred
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records

Why choose Bel-Aire Veterinary Hospital?

Bel-Aire Veterinary Hospital has been a trusted name in Greensboro, NC since 1991 — over 30 years of compassionate, personalized small animal care built on genuine relationships with the community it serves. With a close-knit team, no weekends, and zero on-call or emergency responsibilities, this is a practice where work-life balance isn't a talking point — it's just how things work here.

We offer full-service medicine including soft tissue surgery, wellness and preventative care, select reproductive services, dentistry, digital radiography, ultrasound, laser therapy, and in-house laboratory — real clinical depth in a small-team environment where your contributions are seen and valued every day.

Located in Greensboro, NC — an affordable, growing city with a strong arts and dining scene and easy access to the rest of North Carolina — Bel-Aire is the kind of practice where people come to build a career, not just fill a role.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

$16 - $18 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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Are you currently, or have you previously been, employed by Western Veterinary Partners or affiliates? * Select...

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.