Veterinary Receptionist / Client Service Representative

Cuyahoga Falls Veterinary Clinic; Cuyahoga Falls (OH); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Health package: Medical, dental, and视s

Life insurance and disability

Employee Assistance Program (EAP)

401k - with company match beginning 27

Paid time off

Job summary

Cuyahoga Falls Veterinary Clinic is seeking a friendly Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. The role focuses on delivering exceptional client experiences, managing appointments, and guiding patients through daily flow with empathy.

Responsibilities include handling multi-line phones, in-person interactions, and processing transactions. The ideal candidate is organized, detail-oriented, and thrives in a team.

Qualifications

• 3+ years of veterinary receptionist experience.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced setting.
• Proficient in scheduling and calendar coordination.
• Accurate payment processing and financial record keeping.
• Friendly, organized, and team-oriented.

Responsibilities

• Greet clients and provide a welcoming experience.
• Manage appointments and patient flow.
• Answer multi-line phones and assist in person.
• Process transactions and maintain records.
• Support clients with information about services.

Skills

Multi-line phone handling

Verbal and written communication

Compassionate client service

Appointment scheduling

Cash handling / payments

Team collaboration

Job description

Veterinary Receptionist / Client Service Representative

Cuyahoga Falls Veterinary Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17 - $20 per hour, for each hour worked
• This is a part-time position, with availability needed Monday-Friday, and rotating Saturdays.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years ofprevious veterinary receptionist experience required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

Why choose CFVC?

At Cuyahoga Falls Veterinary Clinic, we are proud to be an integral part of our community’s pet health for over 40 years. Our 5-doctor practice boasts 7 exam rooms, 2 surgery suites, and advanced diagnostic tools including ultrasound and endoscopy. Our focus is providing comprehensive care to our patients. That’s why we offer procedures like cystotomies, TTAs, dental prophylaxis, and soft tissue surgeries. If you are looking for a tight knit group where you can use your skillset to the fullest, apply today!

Pay Range

$17 - $20 USD

Cuyahoga Falls Vet Clinic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.