Veterinary Receptionist / Client Service Representative

Western-Veterinary-Partners-1; Cuyahoga Falls (OH); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

401k with company match

Paid time off

Job summary

Cuyahoga Falls Veterinary Clinic in Ohio seeks an outgoing Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. You will create exceptional client experiences, manage appointments and daily patient flow, and support clients with essential information about our services.

The role involves answering multi-line phones, handling in-person interactions, and providing compassionate, professional service in routine and emotionally sensitive situations.

Qualifications

• 3+ years of veterinary receptionist experience required
• Proficiency managing a multi-line phone system and assisting in-person clients
• Excellent verbal and written communication skills; compassionate, professional service
• Experience scheduling appointments and coordinating calendars preferred
• Ability to process payments and maintain financial records

Responsibilities

• Greet clients and manage front desk operations
• Schedule appointments and coordinate patient flow
• Handle multi-line phones and in-person client interactions
• Process payments and maintain accurate records
• Provide information about services and support clients with compassionate service

Job description

Veterinary Receptionist / Client Service Representative

Cuyahoga Falls Veterinary Clinicis seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17 - $20 per hour, for each hour worked
• This is a part-time position, with availability needed Monday-Friday, and rotating Saturdays.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years ofprevious veterinary receptionist experience required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

Why choose CFVC?

At Cuyahoga Falls Veterinary Clinic, we are proud to be an integral part of our community’s pet health for over 40 years. Our 5-doctor practice boasts 7 exam rooms, 2 surgery suites, and advanced diagnostic tools including ultrasound and endoscopy. Our focus is providing comprehensive care to our patients. That’s why we offer procedures like cystotomies, TTAs, dental prophylaxis, and soft tissue surgeries. If you are looking for a tight knit group where you can use your skillset to the fullest, apply today!

Pay Range

$17 - $20 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.