Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; City of North Tonawanda (NY); Sur place; USD 23 000 - 26 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability

401k

Paid time off

Pet discount

Uniform allowance

Résumé du poste

Pine Woods Animal Hospital seeks an outgoing Veterinary Receptionist/Client Service Representative to greet clients, manage appointments and daily patient flow, and handle multi-line phones with empathy and professionalism.

This full-time role offers $17–$19 per hour, flexible scheduling, and a strong benefits package including health, dental, vision, 401k, PTO, pet discounts, and uniform allowance.

Avimark experience preferred, and excellent communication skills are essential.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Ability to manage a multi-phone line system and assist in-person clients.
• Experience scheduling appointments and coordinating calendars preferred.
• Ability to accurately process payments and maintain records.

Responsabilités

• Serve as the welcoming face of Pine Woods Animal Hospital.
• Create exceptional client experiences and build trust through compassionate service.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and provide essential information about services.

Connaissances

Multi-line phones

Communication

Organization

Time management

Payment processing

Teamwork

Empathy

Outils

Avimark

Description du poste

Pine Woods Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule And Compensation

• Compensation: $17 - 19 per hour, for each hour worked
• Schedule: This is a full-time position, with a flexible schedule offering a variety of different shift times/durations and availability needed Monday - Friday and rotating Saturday shifts from 8a - 12p.

• You’d typically rotate Saturdays, working 1-2 Saturday shifts each month.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications And Skill Set

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:

• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially Avimark, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why join our team?

Pine Woods Animal Hospital is a progressive, 7-doctor practice with a close-knit, long-tenured team and a strong reputation in the community. Our unique two-building campus — featuring a dedicated Wellness Center and Surgery & Rehabilitation Center — allows us to offer advanced services like acupuncture, rehab therapy, dentistry with full-mouth radiographs, and complex soft-tissue surgery. You’ll work alongside a strong team of LVTs and experienced assistants, collaborative doctors with diverse clinical interests, all in a hospital that prioritizes efficiency, communication, and high-quality care. If you’re looking for a place where you can fully utilize your skills, continue growing, and be part of a supportive, well-established team, Pine Woods is an excellent place to build your career.

Pay Range

$17—$19 USD

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Western Veterinary Partners is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process.

If you need assistance or an accommodation due to a disability, please contact [e-mail].

Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.