Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Ventura (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health package (medical, dental, &

Life insurance

EAP

401k with company match

Paid time off

Personal pet discount

Uniform allowance

Part-time benefits eligibility

Job summary

Ohana Pet Hospital in Ventura is seeking an outgoing Client Service Representative to be the welcoming face of the hospital. You will handle appointments, patient flow, and transactional processing while delivering compassionate, client-focused service for dogs, cats, rabbits, and other small animals.

The role requires excellent communication, organization, and teamwork, with a 4 x 10 schedule and compensation of $20–$23 per hour. Benefits include health, 401(k), PTO, and pet discounts.

Qualifications

• 1+ years in customer service, reception, or client-facing role.
• Experience as veterinary receptionist or front-desk in healthcare preferred.
• Proficiency with a multi-line phone system and in-person client support.
• Experience with Cornerstone or similar practice management software preferred.
• Excellent verbal and written communication; compassionate and professional.

Responsibilities

• Greet clients and manage arrivals with a friendly, helpful attitude.
• Schedule appointments and coordinate daily patient flow.
• Answer multi-line phone system and assist in-person clients.
• Process payments and maintain financial records accurately.
• Provide information about services for dogs, cats, rabbits, and other pets.

Skills

Phone system

Customer service

Verbal communication

Written communication

Compassionate service

Calendar scheduling

Tools

Cornerstone

Job description

Ohana Pet Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services — for dogs, cats, rabbits, rodents, and some reptiles. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where every pet and person who walks through the door is treated with genuine care and compassion.

Schedule And Compensation

• Compensation: $20 - 23 per hour, for each hour worked
• Schedule: This is a full-time position, with a 4 x 10 schedule and availability needed Monday, Wednesday, Thursday, and Friday. No on-call requirements.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications And Skill Set

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Cornerstone, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Ohana Pet Hospital?

Ohana Pet Hospital in Ventura is a 14-doctor practice with 2 credentialed technicians caring for dogs, cats, rabbits, rodents, and some reptiles. The 5,000-square-foot hospital has 8 exam rooms and offers digital X-ray, digital dental radiography, ultrasound, acupuncture, and cardiac ultrasound. The hospital sees a mix of general practice, surgery, urgent care, limited exotic medicine, rehabilitation, and holistic medicine, with RVTs heavily utilized in surgery and access to ophthalmology expertise. 'Ohana' means family, and the team describes itself as cohesive, supportive, funny, collaborative, coachable, and committed to training and development. Ventura adds a laid-back coastal lifestyle with beaches, outdoor recreation, restaurants, and a strong community feel.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$20—$23 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.