Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Cedar Rapids (IA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

EAP

401k with company match

Paid time off

Pet discount

Uniform allowance

Job summary

Animal Care Hospital in Cedar Rapids, IA, is hiring a Veterinary Receptionist / Client Service Representative to be the welcoming face of the practice. You will manage appointments, patient flow, and front desk operations while delivering compassionate service to clients.

The role requires 3+ years in customer service, with veterinary front desk experience preferred. Proficiency with Cornerstone software and strong communication are essential for success.

Qualifications

• 3+ years in a customer service, reception, or client-facing role.
• Veterinary receptionist or front desk experience preferred.

Responsibilities

• Greet clients and manage in-person interactions.
• Handle multi-line phone system and schedule appointments.
• Process payments and maintain financial records.
• Provide information about services and treatments.
• Support patients and families with compassionate service.

Skills

Customer service

Phone system

Verbal & written communication

Front desk

Team collaboration

Tools

Cornerstone

Job description

Animal Care Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule And Compensation

• Compensation: $15-$18 per hour, for each hour worked
• This is a **full-time **position, with a 5/8 or 4/10 schedule and availability needed Monday-Friday.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications And Skill Set

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially **Cornerstone, **preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose Animal Care Hospital?

Animal Care Hospital in Cedar Rapids, IA, is an AAHA accredited practice and a trusted provider of compassionate veterinary care in the heart of the city. Our dedicated team of four veterinarians and staff are committed to providing personalized attention and high-quality medical services to every beloved pet who walks through our doors. With a focus on preventive care, advanced treatments, and client education, we ensure that pets receive the highest standard of care tailored to their individual needs. At Animal Care Hospital, we prioritize building lasting relationships with both pets and their owners, creating a welcoming and supportive environment where every furry friend feels like family.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range
$15—$17 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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