Veterinary Receptionist / Client Service Representative

Animal Care Hospital; Cedar Rapids (IA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Animal Care Hospital in Cedar Rapids, IA is seeking a friendly Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. You will manage appointments, handle multi-line phones, and guide clients with compassionate service during routine visits and emergencies.

The ideal candidate has 3+ years in customer service or front-desk roles, experience with veterinary software (Cornerstone preferred), and a strong ability to stay organized, communicate clearly, and

Qualifications

• 3+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-related front-desk experience preferred.
• Proficiency in managing a multi-phone line system and assisting in-person clients.

Responsibilities

• Greet clients and provide exceptional service.
• Manage appointments and daily patient flow.
• Answer multi-line phone system and assist clients in person.
• Process transactions and maintain accurate financial records.

Skills

Customer service

Front-desk experience

Multi-line phone system

Cornerstone software

Verbal and written communication

Time management

Appointment scheduling

Payment processing

Team player

Tools

Cornerstone

Job description

Veterinary Receptionist / Client Service Representative

Cedar Rapids, IA

Animal Care Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $15-$18 per hour, for each hour worked
• This is a **full-time**position, with a 5/8 or 4/10 schedule and availability neededMonday-Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ yearsof experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially**Cornerstone,**preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Animal Care Hospital?

Animal Care Hospital in Cedar Rapids, IA, is an AAHA accredited practice and a trusted provider of compassionate veterinary care in the heart of the city. Our dedicated team of four veterinarians and staff are committed to providing personalized attention and high-quality medical services to every beloved pet who walks through our doors. With a focus on preventive care, advanced treatments, and client education, we ensure that pets receive the highest standard of care tailored to their individual needs. At Animal Care Hospital, we prioritize building lasting relationships with both pets and their owners, creating a welcoming and supportive environment where every furry friend feels like family.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$1 - $1 USD

Animal Care Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.