Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Tulsa (OK); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

EAP

401k with company match

Paid time off

Job summary

Animal Medical & Surgical Hospital in Tulsa, OK is seeking an outgoing Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and coordinate daily patient flow. You will handle multi-line phones, assist with front-desk duties, and provide friendly, professional service in a fast-paced team environment.

We offer full-time work with a 3/10 or 4/10 schedule, Saturday availability required, and a benefits package including health, life, EAP, 401k, and PTO.

Qualifications

• 1+ years in customer service or reception
• Front-desk experience in veterinary/healthcare preferred
• Proficiency with a multi-line phone system
• Experience with veterinary practice management software preferred
• Strong verbal and written communication
• Highly organized with time-management skills
• Ability to stay calm in emotionally sensitive situations
• Team player with a positive attitude

Responsibilities

• Greet clients and provide compassionate service
• Manage appointments and daily patient flow
• Handle multi-line phones and in-person interactions
• Process transactions and payments
• Support clients with information about services

Skills

Customer service

Phone handling

Communication

Organization

Scheduling

Payments

Teamwork

Empathy

Education

Tools

Cornerstone

Job description

Veterinary Receptionist / Client Service Representative

Tulsa, OK

Animal Medical & Surgical Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $13 - $16er hour, for each hour worked
• This is a full-time position, with a 3/10 or 4/10 schedule and availability needed Monday-Saturday . Saturdays are Required.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Cornerstone, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Animal Medical & Surgical Hospital?

Animal Medical & Surgical Hospital is proud to serve Tulsa and the surrounding communities with a dedicated team of two experienced veterinarians committed to providing exceptional patient care. Since 1983, we have built a reputation for delivering the highest level of veterinary medicine while fostering a welcoming, compassionate environment for pets and their families. We believe in treating every patient as if they were our own, providing the same loving attention and personalized care. Our highly trained doctors and support staff work collaboratively to deliver comprehensive medical, surgical, dental, and preventive care, ensuring every pet receives outstanding care throughout every stage of life.

#LI-CM2

Pay Range

$13 - $16 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.