Veterinary Receptionist / Client Service Representative

Vista Vet Animal Hospital & Pet Lodge; Round Rock (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401k with company match

Paid time off

Job summary

Vista Vet Animal Hospital & Pet Lodge is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. In this fast-paced role you will create exceptional client experiences, manage appointments and daily patient flow, and handle multi-line phones and in-person interactions.

The successful candidate will be detail-oriented, highly organized, and thrive in a team-focused environment, delivering compassionate, professional service to clients and their pets.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-related front-desk experience preferred.
• Proficiency in managing a multi-phone line system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations.
• Positive attitude and willingness to collaborate with a team.

Responsibilities

• Greet clients and provide exceptional service.
• Manage appointments and patient flow.
• Answer multi-line phone system and assist in-person clients.
• Process transactions accurately.
• Provide information about services.

Skills

Customer service

Front desk

Phone handling

Communication

Teamwork

Job description

Veterinary Receptionist / Client Service Representative

Vista Vet Animal Hospital & Pet Lodge is seeking an outgoingClient Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and Compensation :

• Compensation: $19 - $22per hour, for each hour worked
• This is a full-time position, with flexible scheduling options and availability needed Monday-Saturday .

Full-Time Benefits Package *

• Health Package: Medical, Dental, and Vision Insurance (with HSA options)
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

Minimum Qualifications and Skill Set :

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why Choose Vista Vet?

At Vista Vet Animal Hospital & Pet Lodge, we believe exceptional veterinary medicine starts with an exceptional team. Our 4-doctor practice is home to a collaborative group of experienced veterinarians and support staff who are passionate about delivering high-quality care to the dogs and cats we serve.

Located in a beautiful, state-of-the-art facility, Vista Vet is equipped with the technology, resources, and space needed to practice modern medicine while providing an outstanding experience for both pets and their people. From preventive care and advanced diagnostics to surgery and dentistry, our team works together to provide comprehensive care with skill, compassion, and a personalized touch.

We foster a supportive environment where team members are valued, encouraged to grow, and empowered to make a difference every day. If you're looking for a practice that combines advanced medicine, a positive culture, and a genuine love for animals, we'd love to meet you.

Join a team where great medicine, great people, and a beautiful workplace come together.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$19 - $22 USD

Vista Vet AH & Pet Lodge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.