Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Bozeman (MT); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k with match

Paid time off

Job summary

All West Veterinary Hospital in Bozeman, Montana, is seeking an outgoing Veterinary Receptionist / Client Service Representative to greet clients and manage daily patient flow. You will handle multi-line phones, in-person interactions, and provide information about services with empathy.

The role requires 3+ years in customer-facing roles, veterinary front-desk experience preferred, and strong organizational skills.

Qualifications

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in managing multi-line phone systems and in-person client interactions
• Strong verbal and written communication skills, compassionate and professional service

Responsibilities

• Greet clients and manage daily client flow
• Schedule appointments and coordinate calendars
• Answer multi-line phones and handle in-person inquiries
• Process transactions and maintain financial records
• Provide information about services with empathy and professionalism

Skills

Customer service

Phone etiquette

Communication

Scheduling

Payment processing

Job description

Veterinary Receptionist / Client Service Representative

All West Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 19 - $22 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday, Tuesday, Thursday, Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records

Why choose All West Veterinary Hospital?

All West Veterinary Hospital in Bozeman, Montana, is dedicated to providing exceptional veterinary care with a focus on compassion, integrity, and personalized service. Our team of 8 experienced doctors is committed to nurturing the bond between pets and their owners while delivering comprehensive medical services tailored to each patient's unique needs. We proudly provide care for cats, dogs, reptiles, birds, small mammals, and equine patients, ensuring high-quality veterinary services for a wide variety of species. With state-of-the-art facilities and a warm, welcoming atmosphere, we strive to exceed expectations and make a positive impact on the lives of pets and their families.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$19 - $22 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.