Veterinary Receptionist & Client Care Coordinator

PetVet Care Centers; Bellevue (WA); On-site; USD 27,552 - 31,684; Full time

Job summary

PetVet Care Centers Aerowood Animal Hospital in Bellevue, WA invites you to join as a Care Coordinator (Veterinary Receptionist). You will provide frontline customer service, manage the lobby, schedule appointments, and support hospital operations.

The role blends administrative duties with basic pet-care tasks, data entry in our practice management system, and cash handling. Strong communication and compassion for pets and owners are essential.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• At least 1 year veterinary medicine experience preferred.

Responsibilities

• Provides excellent customer service in person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Data entry

Cash handling

Education

High school diploma or GED

Tools

Practice management software

Job description

PetVet Care Centers Aerowood Animal Hospital in Bellevue, WA invites you to join as a Care Coordinator (Veterinary Receptionist). You will provide frontline customer service, manage the lobby, schedule appointments, and support hospital operations.

The role blends administrative duties with basic pet-care tasks, data entry in our practice management system, and cash handling. Strong communication and compassion for pets and owners are essential.