Pet Emergency Care Coordinator

PetVet Care Centers; Lacey (WA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health insurance

Parental leave

401(k)

Pet discounts

Wellbeing resources

Career development

Job summary

PetVet Care Centers’ Olympia Pet Emergency in Olympia, Washington is seeking a Care Coordinator to join our team as a Veterinary Receptionist. This role blends administrative duties with high-quality client service to support urgent veterinary care in a fast-paced setting.

You will manage lobby flow, assist with scheduling, data entry in practice management software, and help with basic pet emergencies while upholding a culture of care across our network of hospitals.

Qualifications

• 18 years of age or older
• High school diploma or GED or equivalent
• 3+ years in high-volume customer service
• Excellent customer service skills

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

High volume environment

Administrative tasks

Education

High school diploma or GED

Tools

Practice management software

Job description

PetVet Care Centers’ Olympia Pet Emergency in Olympia, Washington is seeking a Care Coordinator to join our team as a Veterinary Receptionist. This role blends administrative duties with high-quality client service to support urgent veterinary care in a fast-paced setting.

You will manage lobby flow, assist with scheduling, data entry in practice management software, and help with basic pet emergencies while upholding a culture of care across our network of hospitals.