Veterinary Receptionist & Client Care Champion

Petparadiseresort; Orlando (FL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Pet Day Camp

Pet Boarding 30 days

DailyPay

Discounted Veterinary Care and Groomi

Adoption Assistance

Fitness Reimbursement

Paid Time Off

401(k) with Company Match

Health Insurance

Dental Insurance

Vision Insurance

Job summary

NewDay Veterinary Care is seeking a Veterinary Receptionist to join our Jacksonville Airport clinic. The role combines front desk duties with light veterinary assistant support in a fast-paced environment. You will greet clients, manage check-ins, handle calls, process payments, and assist with basic patient care when needed.

Ideal candidates are compassionate, organized, customer-focused, and able to multitask. Weekend and holiday availability is preferred to support our busy schedule.

Qualifications

• Excellent customer service and organizational skills including professional and polished phone etiquette.
• Reliable and flexible to Resort schedule needs including weekends and holidays as these are our busiest times.
• Light veterinary assistant or technician experience is a plus.
• Must be comfortable handling working around dogs of all sizes and cats.
• Excellent communication and multitasking skills.
• Ability to manage a high volume of phone calls with professionalism and accuracy.
• Proficiency with computers and scheduling systems.
• Ability to remain calm and empathetic in fast-paced or stressful situations.

Responsibilities

• Greet clients and their pets warmly upon arrival and provide a positive, professional first impression.
• Escort clients and their pets into exam rooms and communicate effectively with veterinary staff to ensure smooth patient flow and timely care.
• Check clients in and out, process payments, and maintain accurate records in the system.
• Collect and update patient information to ensure medical records are current.
• Answer and direct multiple phone lines promptly and courteously.
• Handle client inquiries regarding services, products, or general pet care information.
• Assist with prescription refills and relay information between clients and the veterinary team as needed.
• Maintain the cleanliness and organization of the reception area and exam rooms.
• Assist with pet supply purchases (supplements, grooming items, over the counter treatments, or other items).
• Support the team with daily administrative or client services tasks as needed.

Skills

Customer service

Phone etiquette

Organization

Communication

Multitasking

Scheduling systems

Calm under pressure

Dog & Cat handling

Flexible schedule

Tools

Scheduling systems

Job description

NewDay Veterinary Care is seeking a Veterinary Receptionist to join our Jacksonville Airport clinic. The role combines front desk duties with light veterinary assistant support in a fast-paced environment. You will greet clients, manage check-ins, handle calls, process payments, and assist with basic patient care when needed.

Ideal candidates are compassionate, organized, customer-focused, and able to multitask. Weekend and holiday availability is preferred to support our busy schedule.