Veterinary Receptionist

Mission Pet Health; Wellesley (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Pet care discounts

Discount platform access

Teladoc access

Job summary

Boston Veterinary Clinic in Wellesley Hills, MA, part of Mission Pet Health, seeks a friendly receptionist to support front desk operations and client care. You will handle phones, scheduling, records, and payments while upholding high standards of AAHA-aligned service.

You’ll join a network valued for compassion, reliability, and veterinary excellence, with growth opportunities and benefits across the Mission Pet Health family.

Qualifications

• Passion for customer service and genuine love for animals.
• Excellent communication and ability to handle stressful situations.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Collaborative, team-oriented mindset; able to work both independently and with direction.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and ensure compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Excellent communication

Organizational skills

Team player

Weekend/holiday availability

Veterinary software experience

Tools

Veterinary software

Job description

At Boston Veterinary Clinic in Wellesley Hills, Massachusetts, you join a network dedicated to providing the highest standards of medical care. This commitment is evident in our strict adherence to AAHA guidelines, our recognition as a Cat Friendly Practice, and our embrace of the Fear Free Certified mission to reduce patient anxiety. Our reputation for compassionate, high-quality care is reinforced by our community rating, reflecting deep local trust. If you are seeking an environment where you can truly focus on superior veterinary medicine and do your best work, this opportunity is built for you. Joining the BVC network means you benefit from a unified system of care. All your pet's records are accessible across our multiple locations, simplifying continuity of care and supporting a cohesive approach among all our teammates. We believe in providing the cutting-edge information and protocols guided by AAHA and Fear Free standards that help you succeed in a demanding field. Our goal is to ensure every member of the veterinary team, from the front desk to the surgical suite, feels equipped to deliver excellent patient outcomes every day. The Boston Veterinary Clinic in Wellesley is structured to support complex and comprehensive medical cases. You will have the opportunity to utilize Advanced Services and focus on critical procedures including sophisticated Dentistry and Surgery. We provide complete care, ranging from routine preventive medicine for Puppies and Kittens to managing Sick and Urgent Pet Care needs. Our focus on maintaining AAHA standards ensures you have the tools to deliver the highest level of evidence-based care available to your patients. Located in the desirable Wellesley Hills area of Massachusetts, the clinic at 239 Washington Street provides a professional and accessible setting for veterinary medicine. Working in this community means serving a clientele that highly values quality animal care, as demonstrated by our exceptional Google rating. Our operating hours - Monday through Friday, with rotating Saturday shifts - ensure predictable scheduling while still allowing you time to enjoy the benefits of working in one of the premier suburbs just outside of Boston.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values - Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace", ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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