Veterinary Receptionist (Care Coordinator) - Caring Hands Veterinary Hospital

PetVet Care Centers; Thornton (CO); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental Leave

401(k)

Team member discounts

Wellbeing resources

Job summary

PetVet Care Centers' Caring Hands Veterinary Hospital in Thornton, Colorado is seeking a Veterinary Receptionist (Care Coordinator) to join our team. This role performs a range of administrative and customer service tasks to support the hospital and deliver excellent client service.

You will handle in-person and phone inquiries, schedule appointments, assist with retail and billing, and help ensure smooth lobby flow in a busy dual-facility setting.

Qualifications

• High school diploma or GED required or equivalent experience.
• Previous customer service experience.
• Ability to work in a fast-paced veterinary environment.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in stressful situations.
• Manages lobby flow, schedules appointments, and addresses client concerns.
• Assists with medication pickups, services inquiries, and product information.
• Inputs and manages data in practice management software including billing.
• Supports retail sales, weigh-ins, and maintains records.

Skills

Customer service

Education

High school diploma or GED

Tools

Practice management software

Job description

PetVet Care Centers' Caring Hands Veterinary Hospital is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Caring Hands Veterinary Hospital in Thornton, Colorado, lives up to its name by prioritizing compassionate, individualized care for every patient. The team fosters a supportive culture that values teamwork, empathy, and growth.

Why Join Us:

• Seize the opportunity to learn and be part of a large dual facility with a veterinary hospital upstairs and a boarding/grooming/daycare downstairs.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Previous customer service experience

Preferred Skills (Nice to Have)

• Veterinary experience is a plus!

Schedule: Shifts may vary from Monday - Saturday 6:45AM- 5:30PM (weekdays); 7AM-3PM (Saturdays)

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range: $18—$20 USD

At PetVet Care Centers, we’re committed to aCulture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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